Marie Misira
Athens
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Working as a French teacher since 1993.
Overview
40
40
years of professional experience
Work History
Salt Mobile Customer Service Representative
Teleperformance
Athens
08.2021 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution.
French Teacher
Private lessons
Thessaloniki/Athens
09.1993 - Current
- Attended department meetings to develop and update course curricula.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Explored and implemented innovative use of technology in language education.
- Facilitated learning of French language using variety of instructional methods, resources and technological tools.
- Created reading lists with materials to promote student comprehension of written French.
- Communicated with students in French to foster oral proficiency.
Museum Guard
Acropolis Museum
Athens
11.2019 - 07.2020
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Mini Market Employee
Family business
Thessaloniki
09.2010 - 09.2014
- Handle all customers courteously and efficiently.
- Identify customer needs and make appropriate recommendations.
- Check product rotation to remove outdated products.
- Ensure accurate labeling and pricing for all products per department directives.
- Stock shelves, backup stores, and displays.
- Uphold all store cleanliness and safety standards.
Tourism Officer
Museum of Byzantine Culture
Thessaloniki
08.2004 - 09.2009
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Worked closely with management staff to create new and lucrative tours.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Bachelor of Arts - Licences De Lettres Modernes
Paris-Sorbonne University
Paris1990
Skills
- Customer Service
- Microsoft office products
- Customer Service Expertise
- Customer Service Support
- Reading Comprehension
- Assigning and Grading Work
- Critical Thinking
- Teamwork
Languages
Greek
Native language
French
Proficient
C2
English
Proficient
C2
Timeline
Salt Mobile Customer Service Representative
Teleperformance
08.2021 - Current
Museum Guard
Acropolis Museum
11.2019 - 07.2020
Mini Market Employee
Family business
09.2010 - 09.2014
Tourism Officer
Museum of Byzantine Culture
08.2004 - 09.2009
French Teacher
Private lessons
09.1993 - Current
Bachelor of Arts - Licences De Lettres Modernes
Paris-Sorbonne University
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