MARINA DODA

Daily operations of European mobile banking institution for worldwide market, speaking English.

•Assist with customer requests, escalations, fraud, AML, cancellations and refunds, payment investigations, card payments, technical troubleshooting (App/ Webb App).
•Use needed skills to identify root cause and handle it properly. Escalate request if needed through appropriate channel.
•Assist in continuous developing in project processes, in order to improve them and
make them even more efficient for customers and agents.
• Assist in mentoring and training of new team members, delivering solutions for identified issues and presenting efficient ways to communicate with customers.
•Proactively identify ways to prevent of recurrence of customers' issues, by presenting changes and alternative processes.

• Support of daily HR activities, processes and documents.
• Support Human Resource solutions to company's customers, considering budget restrictions and customers' requirements. Manage daily communication with public authorities, such as EFKA, ERGANI, SEPE.
• Compile and update employee records
• Payroll Administration and time management data entry. Prepare and provide ad-hoc HR reports as per requests by collecting and analyzing data with useful data analysis tools and HR metrics.
• Train any new member of team, always with enthusiasm and positive attitude, providing all needed knowledge and notes.
• Gather financial information, maintain Bookkeeping, analyze and provide tax solutions to customers. Data entry for tax reasons and apply declaration incomes.

• Coordinate daily ad-hoc activities linked with company's function, such as meetings, travels abroad, communication with customers abroad and suppliers, organize day to day functions in office.
• Assist in Bookkeeping and tax declarations. Provide financial solutions in cooperation with the external accountant. Data entry
• Assist in Shipment Management analyzing data with useful statistics metrics and tools and providing cost solutions, considering company's requirements. Succeed efficiency in work time of employees, costs management and customer's satisfaction.
• Continually contact with customers to ensure satisfaction. Increase customer number by appalling two more and keep them satisfied.
• Assist external accountant with HR processes and documentation. Entry time work of employees, assist in payroll calculation and ensure that data is correct. Daily contact with public authorities such as EFKA, SEPE, OAED, ERGANI.

• Coordinate daily HR functions, prepare and provide reports to external accountant analyzing data with useful tools and metrics.
• Assist in payroll administration and time management data entry. Manage communication with public authorities (EFKA, SEPE). Ensure data is right and assist in payroll calculation using ERP software.
• Gather financial information and prepare tax declaration . Data entry for tax purposes .

• Daily check of main courante and ensure data accuracy.
• Manage daily HR functions and processes. Prepare and provide staff with requested documents. Compile and update employee records.
• Payroll Administration and time management data entry. Prepare and provide ad-hoc HR reports as per requests by collecting and analyzing data with useful data analysis tools and HR metrics.
• Manage daily communication with public authorities, such as EFKA, ERGANI, SEPE.
• Assist in recruitment process and talent acquisition in all company's departments.
• Train any new member of team, always with enthusiasm and positive attitude, providing all needed notes. Assist and suggest training methods for other departments of company .
• Maintain Bookkeeping and gather financial information. Assist in analyzing of data for tax purposes and provide tax solutions.