Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Marina Mampentzidou

Thessaloniki

Summary

Results-oriented professional with a focus on enhancing customer service and support through effective sales strategies. Strong background in client relationship management, complemented by skills in CRM software and Microsoft Office applications. Aiming to leverage experience in sales performance analysis and administrative coordination to contribute positively to organizational goals. Committed to fostering team collaboration and efficient communication within a dynamic work environment.

Overview

9
9
years of professional experience

Work History

Sales Department/Client Services

Alpha Cyprus
05.2023 - Current
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Generated reports to summarize sales performance metrics and present findings to management team.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.
  • Identified new potential markets and developed plans for targeting them.
  • Contacted current and potential clients to promote products and services.
  • Responded promptly to customer inquiries, providing accurate information in a timely manner.

Sales Associate

Jo Malone London
03.2022 - 04.2023
  • Provided accurate information about products, prices and services.
  • Demonstrated product features and benefits for customers' needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Developed promotional strategies to increase sales volume.
  • Participated in trainings for the following brands: Estee Lauder, Clinique, Clarins, Origins, Guerlain, Bobbi Brown
  • Ambassador of the following brands:Estee Lauder, Clinique, Clarins, Origins, Guerlain, Bobbi Brown

Luxury Sales Associate

VASSOS ELIADES LTD
NICOSIA
09.2021 - 02.2022
  • Specialized in the sale of luxury watches, including Omega, Cartier, Panerai, IWC, Longines.
  • Expertly handled and promoted luxury watch brands.
  • Provided exceptional customer service and in-depth knowledge of luxury watch brands.
  • Executed daily store operations including opening and closing procedures.
  • Collaborated with team members to achieve sales goals.
  • Monitored stock levels and reordered items when necessary.

Client Services

Vista Jet
11.2020 - 07.2021
  • Handle flight bookings, striving for optimal service quality and efficiency, and a delighted client every time.
  • Create customer confirmations, itineraries and all necessary flight documentation.
  • Ensure that each flight is tailored to the clients' needs.
  • Proactively communicate with clients on operational restrictions and seek and offer alternative options.

Flight Attendant

Emirates
Dubai
07.2016 - 08.2020
  • Primarily responsible for the safety and security of passengers and colleagues.
  • Delivering the highest standards of quality service to customers.

Education

Bachelor of Science - Speech and Language Pathology

University of Ioannina

Diploma - Journalism

Ant1 MediaLab

HR BOOTCAMP -

Workearly

Skills

  • Client relationship management
  • Customer service
  • Team collaboration
  • Time management
  • Effective communication
  • Customer engagement
  • Product promotion
  • Organizational skills
  • First Aid/CPR

Languages

  • Greek, Native
  • English, Fluent
  • Russian, Intermediate

Languages

Greek
First Language
English
Proficient (C2)
C2
Russian
Upper Intermediate (B2)
B2

Timeline

Sales Department/Client Services

Alpha Cyprus
05.2023 - Current

Sales Associate

Jo Malone London
03.2022 - 04.2023

Luxury Sales Associate

VASSOS ELIADES LTD
09.2021 - 02.2022

Client Services

Vista Jet
11.2020 - 07.2021

Flight Attendant

Emirates
07.2016 - 08.2020

Bachelor of Science - Speech and Language Pathology

University of Ioannina

Diploma - Journalism

Ant1 MediaLab

HR BOOTCAMP -

Workearly

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Marina Mampentzidou