Marina Tokar

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Escalated issues to proper supervisors when standard processes were not effective.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

• Mentored junior team members, contributing to their professional development and overall team success.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.

As a business owner, I led a team of 10 employees, where I was responsible for planning and organizing daily operations, securing financing, hiring and training staff, and building strong relationships with vendors and suppliers. Through these efforts, I ensured the consistent delivery of high-quality products and services, fostering a productive and collaborative work environment.