Marina Tzavara
Senior Key Account Manager
Athens
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
32
32
years of professional experience
Work History
Senior Key Account Manager - Balkans, Greece, Cyprus, and Malta
MoneyGram International/Money Transfer Company
01.2017 - Current
- Managing Business portfolio of 25+ corporate clients across Balkans, Greece, Cyprus, and Malta which has revenue input of 10mEuro
- Works closely with management in the achievement of the business plans by setting up clear targets such as expansion of network, increase and maintain growth and profitability
- Expanding the digital portfolio of partners (existing or new) in view of the digital transformation policy (prospecting, assessing, implementing)
- Works directly with Marketing to develop mutually agreed marketing plans for each agent that maximizes the impact of the allocated marketing budget
- Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized
- Working closely with partners to establish the most fitting pricing and business model per country on an annual/regular basis, adjusting to the market and account needs
- To ensure Compliance framework is fully applied in agent's processes and POS
- Ensures that all sales activity reports are reviewed, analyzed, and followed up as appropriate with partner's base by visiting partners on site and on a regular basis
- Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties
- Liaisons with the relevant operational and marketing resources to ensure that the new Agent is set-up and ready for business in a timely manner with all appropriate Point of Sale (POS) and other materials enabling the Agent to transact.
Senior Operations Executive Balkans, Greece and Cyprus
MoneyGram International/Money Transfer Company
01.2007 - 01.2017
- Project Ownership in Technical implementation of company's system to Agents' network
- Full or partial scale project of either integrating company's system to the existing agent's operating platform or creating a custom-made operating platform, in accordance to agent's needs and constrains (timelines and budgeting)
- Ensure that Agents are fully operational in line with agreed service levels by undertaking site visits on a regular basis, together with ongoing telephone liaison
- Work as a local point of contact to resolve Agent and customer queries/issues in a timely manner, liaising with MIL teams as appropriate, in relation
- Complete network reviews and install point-of-sale applications at new and existing Agent locations
- Deliver face-to-face training to new Agents until live date
- On an ongoing basis, identify training needs of existing Agents and deliver any re-training initiatives.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Improved employee satisfaction rating by realigning and enforcing policies
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
Sales support coordinator/Assistant of the Regional Sales manager
Globe Wireless S.A/Telecommunications company for Maritime Industry
01.2006 - 01.2007
- Administrational Sales Support to the Regional Sales Manager
- Liaison between customers and the head offices for the setup of new accounts and their successful launch
- Administration of the documentation to the head offices - monitoring the proper registration of customers and the immediate activation and continuous flow of communications
- Identification of customer's issues either technical or product related and offer relevant assistance by provide them with a first level of troubleshooting or escalate to the appropriate department of the Company
- Monitoring the compliance of the Partners/Customers against company's guidelines.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Sales Administration assistant /Customer Service Department
Robert Bosch Hellas S.A/Manufacturer and marketer of automotive equipment, building and industrial technology, power tools
01.2005 - 01.2006
- Support to the wholesale and retail sales network -to the Key account managers and to Logistics dept
- Validation of the backorder status of orders, and availability of products
- Provision of technical information to end users
- Handling of the admission of products in the warehouse of the company's premises
- Maintenance of the electronic ordering system to major accounts.
Customer Care Department executive
Sony Hellas S.A/Electronics company
01.2000 - 01.2005
- Provision of pre-sales and after-sales information
- Administration of incoming and out-coming calls/correspondence
- Support to the Authorized Service Network, according to internal policies and directives
- Resolves product or service problems by firstly identifying the cause and then by addressing them to the right dept
- Handling of complaint issues from end-users and retailers
- Reporting to the supervisor on the monthly positional activities
- Maintenance of the consumer's data base.
Customer Care Department Administrator
Assistance Services Company 'Europe Assistance'
01.1992 - 01.2000
- Handling of medical and technical files according to customer's contracts terms
- Liaising with the suppliers and vendors to arrange the proper assistance to be provided to contractual customers
- Managing of inbound calls/email correspondence
- Delivering on site visits to customers in need
- Provision of contractual information to clients
- Administration entry of invoices related to each assistance offered.
Education
Bachelor's Degree - Psychology
METROPOLITAL COLLEGE
ATHENS,GREECE10.2026
Linguistics - Translation Diploma - Linguistics
British Council of Athens
Athens12.2001
Skills
- Services Optimization
- Needs Analysis
- Sales Program Creation
- Account Retention
- Key Account Management
- High-Impact Proposal Presentation
- Consultative Selling
- Business Development
- Client Relationship Building
- Cross-Functional Collaboration
- Territory Management
- Account Development
- Revenue Generation
- Account Management
- Sales Lifecycle Management
Languages
English Proficient
Proficient
C2
French Fluent
Upper intermediate
B2
Italian Fluent
Elementary
A2
German Entry Level
Elementary
A2
Spanish
Beginner
A1
Extracurricular Activities
History and literature, cinema, theatre, sports.
Training
2005 "Advancing your negotiation skills" (Robert Bosch S.A: Introducer Dr. Stavros Botsis from Mercuri International) 2005 "Public Relations I: Basic Principles" (Athens American College: Introducer Despina Moraitou 2000 "Client's satisfaction through sales'' (ΕΕΔΕ, Introducer Dimitrios Serafimides) 2000 "How to even the most difficult clients" (ΕΕΔΕ, Introducer George Bouas) 2000 Professional customer care" (ΕΕΔΕ, Introducer Dimitrios Serafimides)
References
References available upon request
Timeline
Senior Key Account Manager - Balkans, Greece, Cyprus, and Malta
MoneyGram International/Money Transfer Company
01.2017 - Current
Senior Operations Executive Balkans, Greece and Cyprus
MoneyGram International/Money Transfer Company
01.2007 - 01.2017
Sales support coordinator/Assistant of the Regional Sales manager
Globe Wireless S.A/Telecommunications company for Maritime Industry
01.2006 - 01.2007
Sales Administration assistant /Customer Service Department
Robert Bosch Hellas S.A/Manufacturer and marketer of automotive equipment, building and industrial technology, power tools
01.2005 - 01.2006
Customer Care Department executive
Sony Hellas S.A/Electronics company
01.2000 - 01.2005
Customer Care Department Administrator
Assistance Services Company 'Europe Assistance'
01.1992 - 01.2000
Bachelor's Degree - Psychology
METROPOLITAL COLLEGE
Linguistics - Translation Diploma - Linguistics
British Council of Athens
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