Marina Vgenopoulou
Athens
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service
Alpha MEDICAL SA
07.2023 - Current
- Customer service via phone and email.
- Data entry and processing.
- Organizing and monitoring orders and stock levels.
- Handling and resolving customer requests and complaints.
- Collaborating with other departments and communicating with clients to ensure smooth workflow.
- Payment and debt management
Accounting Assistant
Betsis Tax Office
01.2023 - 07.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
Customer Service
Mediatel SA Call Center
01.2020 - 07.2023
- Managed a high volume of orders from phone calls, emails and chat.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Documented and detailed calls and complaints using call center's CRM database.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor of Science (BSc) - Business Administration of Food & Agricultural Enterprises
University of Patras
04-2023
High School Diploma -
High School, Tropaia Arcadia
Tropaia, Arcadia06.2017
Skills
- Time Management
- Communication skills
- Problem-Solving skills
- Digital Skills
- MS Office
- Windows operation system
- Soft 1 business software
Jobrelatedskills
Managing time efficiently ensures that customers will receive their products on time, Proper time management ensures that the invoices will be issued on time, Expanded communication skills as a member of a customer service team, Improved presentation skills acquired through presentations of various subjects during my academic years, Expanded communication skills as a member of a customer service team, Improved presentation skills acquired through presentations of various subjects during my academic years
Personal Information
Date of Birth: 16/06/99
Coursework
Financial tools and support for rural manufacturing and agri-tourism enterprises and farms, 2018
Timeline
Customer Service
Alpha MEDICAL SA
07.2023 - Current
Accounting Assistant
Betsis Tax Office
01.2023 - 07.2023
Customer Service
Mediatel SA Call Center
01.2020 - 07.2023
Bachelor of Science (BSc) - Business Administration of Food & Agricultural Enterprises
University of Patras
High School Diploma -
High School, Tropaia Arcadia
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