MARINA ZENTELI
Kalyvia Thorikou,Attica
Summary
As a Project Manager and Product owner for several years, I leverage my PMP credentials and experience in the Marketing industry, to deliver high quality solutions for large-scale projects. I am skilled in defining business specifications, optimizing business processes, collaborating with cross-functional teams to ensure customer satisfaction and project success. I have strong interpersonal skills and technical background, coming from large projects that I have taken over for the biggest Telecom organization in Greece - OTE Group. My main projects were: 5G, e SIM technology 2018 launch - 1st career in Greece, 5G Business to Consumer use cases, Robotics. I am a strong problem solver, capable of managing and coordinating difficult situations, also goal oriented with a strong focus in meeting strict timelines as well as working in fast paced environments. I am passionate about upgrading the current status, making quick and sound decisions and working in Agile environments. I also have a strong drive for results, a team-oriented mindset and a very high level of situational leadership.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work history
Project Manager
NETSTEPS S.A.-Premium e-commerce and digital marketing agency
2024.01 - Current
- Involved in high scale projects, as well as interfering and coordinating all processes and stakeholders (internal & external) involved, upon commercial launch of e-commerce projects for large customers.
Project Manager Specialist Commercial
OTE Group
2023.07 - 2023.12
- Responsible to monitor and update OTE internal communications platform My CosmoView
- Involved in high scale projects as a member of the core project team on behalf of OTE COSMOTE EVALUE
- Engaged in robotics project which applies in certain areas of production and has the aim to replace human actions with automatic processes, for company's cost saving.
Digital Customer journeys experience specialist (Agile Tribe)
OTE Group
2023.01 - 2023.06
- Agile team developer, responsible for customer's experience improvement
- Participation in daily calls with Scrum Master, Product owner and the team to program and review priorities from backlog project list, as well as schedule the daily tasks
- Check tickets and delegate tasks to the relevant stakeholders in charge
- Create presentations for the tribe leader to inform about projects scope and progress
- Coordinate all people and processes regarding projects in charge of my account.
Product Owner
OTE group
2014.01 - 2022.12
- Responsible for product development, customization and new technologies integration on smartphones
- 5G: Product development of smartphones - most relevant partners Apple, Samsung - in close cooperation with Deutsche Telekom Group, project management of Network and Information Technology departments for the commercial launch of smartphones with the correct Network, applications and UI settings
- ESIM: Product owner and project manager of embedded SIM service project, launched in 2018 with COSMOTE being the 1st carrier in Greece to bring the Technology
- Coordinated the whole project in close cooperation with DT Group and mobile vendors as well as worked closely with internal teams, such as Logistics, Retail Marketing, Brand communication Marketing, Legal, PR, CX and other departments
- 5G Use cases for B2C: Project Manager in pilot use case for 5G Business to Consumer benefits promo, 5G Connected Ambulance.
Telesales - Retention agent
OTE group
2012.04 - 2013.12
- Promote, reniew, sell internet - cosmote tv packages to OTE clients
- Also, attract and prevent B2C & B2B customers from competition.
Call center agent
Olympic Air, Olympic Airlines
2004.02 - 2010.10
- Reservations, TIcket sales, Flights information.
Education
Bsc in HUMAN RESOURCE MANAGEMENT -
National & Kapodestrian University of Athens
2000.01 - 2006.04
Skills
- Analytical problem solving
- Technology integration
- Compliance understanding
- Leadership
- Problem-solving
- Customer-focused
- Communication skills
- Google Workspace
- Marketing
- Time Management
- Team building
- Time management
Languages
English
Beginner
Greek
Beginner
English
Native
Voluntary work
Findlay University, Dean's office assistant, 1998, 1999
Timeline
Project Manager
NETSTEPS S.A.-Premium e-commerce and digital marketing agency
2024.01 - Current
Project Manager Specialist Commercial
OTE Group
2023.07 - 2023.12
Digital Customer journeys experience specialist (Agile Tribe)
OTE Group
2023.01 - 2023.06
Product Owner
OTE group
2014.01 - 2022.12
Telesales - Retention agent
OTE group
2012.04 - 2013.12
Call center agent
Olympic Air, Olympic Airlines
2004.02 - 2010.10
Bsc in HUMAN RESOURCE MANAGEMENT -
National & Kapodestrian University of Athens
2000.01 - 2006.04