Marios Tsantoulas

• Created cocktail and drink menus
• Shift organizing
• Supply management
• Complaint handling
• Staff training
• Production

• Maintained sanitary and organized work environment
• Trained, coached and evaluated subordinates to raise performance to company standard
• Managed staff schedules
• Responsible for the day-to-day operations
• Daily reporting to Hotel Manager
• Complaint handling
• VIP Service

Subjects:

• Supply Management
• Cost control

Seminars:

• Cost control workshop
• Barista & Bartending

• Greeting incoming visitors and customers
• Check-in and check-out
• Handling payments efficiently using company''s billing software
• Assisting management with administrative tasks such as data entry and reporting
• Reception auditing
• Housekeeping supervision

• Managing daily operations to ensure a high level of efficiency
• Supply management
• Tracked daily sales transactions and invoices for financial reporting to hotel manager
• Created Wine list
• Staff training
• Hands-on management throughout the day
• Fish decoupage
• Premium meat cuts & servings
• Shift schedule organizing
• Cost control for all the hotel
• Team of 10

• Managing daily operations to ensure a high level of efficiency
• Supply management
• Tracked daily sales transactions and invoices for financial reporting to hotel manager
• Sommelier Service
• Staff training
• Hands-on management throughout the day
• Fish decoupage
• Premium meat cuts & servings
• Shift schedule organizing
• Team of 12

• Managing daily operations to ensure a high level of efficiency
• Supply management
• Tracked daily sales transactions and invoices for financial reporting to hotel manager
• Created Wine list
• Stuff training
• Hands-on management throughout the day
• Shift schedule organizing
• Cost control
• Team of 12

• Assisting the restaurant manager on the daily operations to ensure a high level of efficiency
• Assisting on daily reporting to hotel manager
• Sommelier service
• Hands-on management throughout the day
• Complaint handling
• Team of 16
• Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Delivered food to table, refilled water glasses and wine
• Providing high standard service throughout the day (3 meals per day)
• Order taking and payment

• Managing some of the service procedures
• Hands-on management throughout the day
• Order taking and payments
• Complaint handling
• Sommelier service
• Team of 4

• Coffee, Drink & Cocktail production
• Supply management
• Pre-shift preparations
• Event main bartender

• Managing some of the service procedures
• Hands-on management throughout the day
• Order taking and payments
• Complaint handling
• Store closing duties and cashier check
• Team of 10

• Order taking and payments
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow

• Order taking and payments
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow

• Provided valuable insights on customer experience improvements by observing staff behavior, attitude, and efficiency during interactions with customers.
• Maintained confidentiality of both personal information and assignment details throughout the entire mystery shopping process.

For the following companies:

Nespresso, IQOS, Shell, Ferrari, Gucci, Omega, Dior

Freelancer since 2018