Markela Hotaj
Nea Smyrni
Summary
I am a hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, throughout my work experiences, I have demonstrated high levels of motivation, work ethic and teamwork.
Overview
2
2
years of professional experience
Work History
Waitress/Coffee Barista
Happynest Cafe
10.2022 - 07.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Kept product inventory stocked during times of customer congestion and high demand.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Volunteer
Association of Greek Tourism Enterprises (SETE)
05.2023 - 05.2023
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Helped program leadership with planning and fundraising responsibilities.
- Collaborated with team members to develop strategies in increasing customer satisfaction.
A' Waitress
Creta Palace, Grecotel
06.2022 - 09.2022
- Greeted new customers, discussed specials, took drink orders and served them.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
B' Waitress
Mikri Poli, Atlantika
06.2021 - 10.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Bachelor of Science - International Hospitality Management
New York College/ University of Bolton, U.K
Athens, Greece05.2023
Skills
- Professional Relationships
- Customer Interaction
- POS Inventory System Operation
- Sales Promotion
- Multitasking
- Organizational skills
- Menu Memorization and Presentation
- Ability to work in a team
Languages
Greek, Albanian
Native language
English
Proficient
C2
Timeline
Volunteer
Association of Greek Tourism Enterprises (SETE)
05.2023 - 05.2023
Waitress/Coffee Barista
Happynest Cafe
10.2022 - 07.2023
A' Waitress
Creta Palace, Grecotel
06.2022 - 09.2022
B' Waitress
Mikri Poli, Atlantika
06.2021 - 10.2021
Bachelor of Science - International Hospitality Management
New York College/ University of Bolton, U.K
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