Psychology
Markeliana Flytzani
Head Waitress
Athens
Summary
Focused and reliable, bringing high enthusiasm and extensive knowledge of food safety practices. Dedicated to accuracy and streamlining systems for productive work. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Head Waiter
Nikki Beach Resort & Spa Santorini
05.2023 - 10.2023
- Supported needs of staff who attended to specific needs of countless customers daily for a lifestyle beach club with social relevancy and intentionality.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Inspected dishes and utensils for cleanliness.
- Service, safety, and well-being of guests as well as cooperation with the Hosting team for seating availability.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Restaurant Supervisor
Nikki Beach Resort & Spa Koh Samui
12.2022 - 04.2023
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Organized implementation of new banners, displays, and menus.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Cashier
Nikki Beach Resort & Spa Santorini
07.2022 - 10.2022
- Helped customers complete purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Generated daily reports on sales.
Waiter's Assistant
Nikki Beach Resort & Spa Santorini
04.2022 - 06.2022
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Sales Assistant
Ceramografia
03.2019 - 02.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers.
Education
Award in Wine - Wine Knowledge
W.S.P.C. LTD
Palaio Falhro 04.2001 -
Interior Architecture & Design
AKTO College
Athens, Greece 09.2019 - 02.2021
Skills
Team Supervision
Dining Area Maintenance
Service Prioritization
Wine Service
Wine Knowledge
Interests
Photography
Interior design
Timeline
Head Waiter
Nikki Beach Resort & Spa Santorini
05.2023 - 10.2023
Restaurant Supervisor
Nikki Beach Resort & Spa Koh Samui
12.2022 - 04.2023
Cashier
Nikki Beach Resort & Spa Santorini
07.2022 - 10.2022
Waiter's Assistant
Nikki Beach Resort & Spa Santorini
04.2022 - 06.2022
Interior Architecture & Design
AKTO College
09.2019 - 02.2021
Sales Assistant
Ceramografia
03.2019 - 02.2022
Award in Wine - Wine Knowledge
W.S.P.C. LTD
04.2001 -