Summary
Overview
Work History
Skills
Timeline
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MARKELIANA FLYTZANI

Restaurant Reservations Manager
Athens

Summary

Dynamic hospitality professional with extensive experience at 5 star properties, excelling in guest relations and reservation management. Proven ability to resolve complaints effectively while training staff to uphold high service standards. Detail-oriented and adaptable, I enhance customer satisfaction through exceptional service and efficient multitasking.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Reservations Manager

Andronis Restaurants
04.2025 - Current
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Contributed innovative ideas to improve reservations process functionality based on user experiences.
  • Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
  • Handled Viva payments and refunds, Opera, Outlook, and Ihost for Lycabettus Restaurant, Miltos Greek Table and Lauda Restaurant.

Head Hostess

Lycabettus, Andronis
03.2024 - 10.2024
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Demonstrated strong multitasking skills by handling telephone inquiries, email requests and on the spot bookings.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Head Waiter

Nikki Beach
05.2023 - 10.2023
  • Greeted new customers, discussed specials, and took orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed food resources, memorized orders, and coordinated customer service.

Restaurant Supervisor

Nikki Beach
12.2022 - 04.2023
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.

Cashier

Nikki Beach
07.2022 - 10.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Waiter

Nikki Beach
04.2022 - 06.2022
  • Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
  • Maintained a clean and organized dining area for an enjoyable guest experience.

Skills

Reservation management

Team management

Guest complaint resolution

Effective multitasking

Detail-oriented

Flexible and adaptable

Timeline

Reservations Manager

Andronis Restaurants
04.2025 - Current

Head Hostess

Lycabettus, Andronis
03.2024 - 10.2024

Head Waiter

Nikki Beach
05.2023 - 10.2023

Restaurant Supervisor

Nikki Beach
12.2022 - 04.2023

Cashier

Nikki Beach
07.2022 - 10.2022

Assistant Waiter

Nikki Beach
04.2022 - 06.2022

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MARKELIANA FLYTZANIRestaurant Reservations Manager