Markos Karakostas

• Successfully expanded Holidu's activity to the South Aegean Islands and Crete, driving business growth and increasing our vacation rental portfolio.

• Grew the team to 13 professionals across two layers, including interns, 3 Account Managers, and 8 Sales Managers (including Seniors with direct reports), mentoring them to achieve ambitious targets.

• Got an impressive milestone publishing >1,000 new live properties within just 14 months, validating my leadership and management skills.

• Reached a 7X revenue growth from €555,000 in 2022 to €3,880,000 in 2023 at a team level.

• Full P&L accountability on a country level, budget allocation, forecasting and recruiting

• Joined as the first Greek employee to introduce Bookiply to the Greek market, starting with the Ionian islands

• Started with a team of 5 (3 Sales Manages + 1 Account Manager + me as an Area Lead) and grew it to a team of 7 (+2 Sales Managers)

• Managed to sign and publish >600 properties in the Ionian islands during 2022, resulting in an eGMV of 555K EUR

• Responsibilities included: full P&L accountability, strategic planning, coaching, mentoring, recruiting, forecasting, reporting, representing

• Played a pivotal role in expanding Bookiply's presence in Greece, showcasing exceptional leadership and results-driven capabilities.

• Successfully executed the go-to market launch of Traum-Ferienwohnungen in Greece and Cyprus.

• Remotely led a team of 2 international Customer Success agents to manage all accounts onboarded in my assigned markets.

• Implemented effective business development strategies through thorough research, testing, segmentation, and regular adjustments.

• Increased revenue and number of listings in Greece and Cyprus to >600.

• Generated brand awareness through various marketing initiatives, including email campaigns and facebook ads, while representing the company at key industry events, including fairs, conferences, and summits.

• Ensured top-notch quality for Airbnb Luxe / Luxury Retreats properties by sourcing exceptional options

• Successfully onboarded >20 high-end properties to the Luxe platform

• Managed efficient communication channels between luxury retreat team and homeowners as a freelance contractor

• Facilitated seamless coordination to provide superior customer experience for all parties involved

• Led successful project management for three major conferences in 2019, including the 3rd Autonomous Machines World, the 2nd Cognitive Finance Automation and the 8th Enterprise Business Collaboration Summit.

• Contributed to the development of impactful events by managing timelines, budgets and stakeholders, resulting in positive feedback from attendees and sponsors.

• Successfully managed cross-functional teams to ensure seamless execution and delivery of all conference objectives.

• Generated €230,000+ in total revenue by successfully retaining and winning back key accounts.

• Achieved outstanding portfolio performance by reducing cancellation ratio from 62% to 9.8%.

• Consistently exceeded monthly KPIs, including number of contracts, cancellation ratio, and total revenue. • Represented the company at Greece's top hospitality fairs, HORECA Athens and Filoxenia Thessaloniki.

• Acquired over 300 independent hotel partners through direct SaaS sales.

• Consistently achieved a 68% personal average closing ratio, compared to the global average of 30%, by effectively managing and distributing leads.

• Developed customized sales strategies and scripts tailored to market particularities resulting in a 27% increase in overall performance, which are now widely utilized by all market representatives.

• Led day-to-day operations and P&L responsibility of multiple assets, ensuring top-notch customer service by liaising with prospective clients, coordinating with service providers, and organizing guest reception.

• Developed asset concepts through comprehensive market positioning analysis, branding, design, and marketing strategies for optimal revenue growth.

• Evaluated new investment opportunities to enhance the company's portfolio, handled their budgets and orchestrated renovation projects while providing projections for each one.

• Managed and executed social media campaigns, resulting in increased engagement and a higher following on all platforms.

• Produced creative and informative website content, driving traffic and improving the company's online presence.

• Conducted regular competitor research, providing valuable insights and enhancing strategic decision making within the business.