MARO GALOGAVROU
Athens,I
Summary
Dynamic Store Manager with a proven track record at SAKHRA Boutique Store, excelling in service excellence and effective problem resolution. Achieved significant sales growth through innovative merchandising strategies and strong relationship management. Skilled in inventory control and leadership development.
Overview
9
9
years of professional experience
Work History
Store Manager
SAKHRA Boutique Store
06.2024 - 07.2025
- Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
- Analyzed sales trends to develop effective merchandising strategies.
- Enhanced customer experience by resolving issues promptly and effectively.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
Sales Advisor
ALPHA JEWELRY BOUTIQUE STORE & PHOS BYZANTINO
04.2023 - 12.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained up-to-date knowledge of product features and promotions for effective customer engagement.
- Processed transactions efficiently, ensuring accuracy and adherence to company policies.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
Sales Advisor
THESPIS JEWELLERY & PANDORA/ SWAROSKI STORE
04.2022 - 01.2023
- Collaborated with team members to achieve sales targets and improve store performance.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sales Advisor
FAVELA BOUTIQUE
02.2020 - 09.2020
- Conducted merchandise inventory checks, supporting stock management and replenishment efforts.
- Implemented visual merchandising strategies to enhance product visibility and drive sales growth.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Junior Fashion Designer
KATHY HENDELS
07.2017 - 07.2018
- Created innovative garment designs aligned with current fashion trends and brand standards.
- Collaborated with cross-functional teams to ensure design feasibility and production efficiency.
- Conducted market research to identify emerging trends and inform design decisions.
- Assisted in the development of technical specifications for patterns and prototypes.
- Facilitated fabric selection processes, ensuring alignment with design vision and functionality.
- Participated in fittings, providing insights on garment fit and silhouette adjustments.
- Sourced high-quality fabrics and materials for production, ensuring durability and comfort in finished products.
- Assisted in organizing fashion shows to showcase new collections, resulting in increased media coverage and public interest.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
Fashion Designer
PINK POWDER
12.2016 - 06.2017
- Designed seasonal collections bags & accessories aligned with current fashion trends and consumer preferences.
- Collaborated with manufacturer to develop handwoven textiles.
- Conducted fabric selection and sourcing, ensuring quality standards met design specifications.
- Created technical sketches and specifications for bag & accessories production, enhancing accuracy in manufacturing processes.
Education
BA Hons in FASHION Design - Fashion Design
MIDDLESEX UNIVERSITY AKTO-SMSA (Greece)
Athens, Greece06-2012
Diploma of Higher Education in PRODUCT Design - Industrial Design
MIDDLESEX UNIVERSITY AKTO-SMSA (Greece)
Athens, Greece06-2011
Foundation Course in Relevant Subjects - Arts Education
AKTO ART & DESIGN COLLEGE
Thessaloniki, Greece06-2007
Skills
- Service excellence
- Effective problem resolution
- Relationship management
- Multitasking and organization
- Leadership development
- Store merchandising
Languages
English
Advanced (C1)
French
Elementary (A2)
Greek
Bilingual or Proficient (C2)
Timeline
Store Manager
SAKHRA Boutique Store
06.2024 - 07.2025
Sales Advisor
ALPHA JEWELRY BOUTIQUE STORE & PHOS BYZANTINO
04.2023 - 12.2023
Sales Advisor
THESPIS JEWELLERY & PANDORA/ SWAROSKI STORE
04.2022 - 01.2023
Sales Advisor
FAVELA BOUTIQUE
02.2020 - 09.2020
Junior Fashion Designer
KATHY HENDELS
07.2017 - 07.2018
Fashion Designer
PINK POWDER
12.2016 - 06.2017
BA Hons in FASHION Design - Fashion Design
MIDDLESEX UNIVERSITY AKTO-SMSA (Greece)
Diploma of Higher Education in PRODUCT Design - Industrial Design
MIDDLESEX UNIVERSITY AKTO-SMSA (Greece)
Foundation Course in Relevant Subjects - Arts Education
AKTO ART & DESIGN COLLEGE
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