Martina Magnesova
Novy Ruskov
Summary
Dynamic professional with expertise in client engagement and service upselling, adept at handling complaints with responsive listening and critical thinking. Fluent in English speaking and skilled in delivering effective presentations, consistently enhancing customer satisfaction. Committed to leveraging these competencies to drive business growth and foster long-term client relationships.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Hotel Representative and Tour Guide
Rainbow
Chania, Chania
05.2024 - 10.2024
- Served as first point of contact with exceptional communication skills.
- Coordinated events to promote company products and services.
- Provided excellent customer service, received commendations from clients frequently.
- Provided exceptional customer care to uphold brand standards and reputation.
- Resolved customer concerns promptly to maintain satisfaction.
- Built lasting relationships with clients through customer service interactions.
- Collected and processed payments.
Receptionist
Consolas
Gavdos, Chania
05.2023 - 10.2023
- Handled appointment scheduling to ensure smooth daily operations.
- Enhanced customer satisfaction by efficiently managing all front desk enquiry
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Located information and records quickly to assist with ad-hoc queries.
Education
Master of Arts - English and English literature
Matej Bel Univeristy
Banska Bystrica 09.1996 - 06.2000
Skills
- Client engagement
- Service upselling
- Critical thinking
- Responsive listening
- Fluent English speaking
- Effective presentation
- Complaint handling
Languages
Slovak
Native
Czech
Fluent
English
Fluent
Greek
Elementary
Timeline
Hotel Representative and Tour Guide
Rainbow
05.2024 - 10.2024
Receptionist
Consolas
05.2023 - 10.2023
Master of Arts - English and English literature
Matej Bel Univeristy
09.1996 - 06.2000
Similar Profiles
Daisy RamirezDaisy Ramirez
Sales Associate at RainbowSales Associate at Rainbow
Joseph J. DelanoJoseph J. Delano
Distributor/Business Owner at RainbowDistributor/Business Owner at Rainbow
Matty-joe LouisMatty-joe Louis
Salesman at RainbowSalesman at Rainbow