Martyna Wisniewska
Markopoulo Oropos,Attiki
Summary
Conflict Analyst with a Bachelor’s Degree in Peace and Conflict Studies, equipped with strong research and problem-solving skills. Proven ability to work both independently and collaboratively, delivering tasks efficiently. Detail-oriented and quick to grasp new concepts, ready to tackle new challenges in the labor market.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Audi
Athens, Attiki
09.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with technical troubleshooting when needed.
Correctional officer
Kriminalvården
Stehag
03.2023 - 03.2024
- Ensured safety and security during night shifts at Kriminalvården.
- Developed expertise in procedures and protocols concerning work with convicted individuals.
- Demonstrated ability to adjust approach based on individual needs.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Sales Assistant
Inditex
Malmö
05.2022 - 08.2023
- Handled warehouse operations effectively.
- Developed skills in task prioritization and delivering efficient results.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Arts - Peace and Conflict studies
Malmö Universitet
Malmö06.2024
Skills
- Quick Learner
- Strategic Issue Resolution
- Effective Communication
- Efficiency in Task Execution
- Analytical Thinking
- Systematic Approach
- Conflict mediation
- Professional integrity
Websites
Languages
- Polish
- English
- Swedish
- Arabic
Personal Information
Title: Conflict Analyst
Certification
- Red Cross Certificate in being a participating volunteer for newly arrived asylum seekers
- Inform about the Swedish asylum process, Swedish society &
Red Cross work for asylum seekers and refugees
Languages
Polish
First Language
English
Proficient (C2)
C2
Swedish
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1
References
References available upon request.
Timeline
Customer Service Representative
Audi
09.2024 - Current
Correctional officer
Kriminalvården
03.2023 - 03.2024
Sales Assistant
Inditex
05.2022 - 08.2023
Bachelor of Arts - Peace and Conflict studies
Malmö Universitet
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