Mary Kourtesi
Hospitality Operations Lead
Summary
Innovative hospitality operations lead with a background in hospitality sector and guest services. Passionate about delivering exceptional experiences by enhancing team performance and implementing effective operational strategies for maximum efficiency.
Overview
7
7
years of professional experience
1
1
Certification
4
4
Languages
5
5
years of post-secondary education
Work History
Hospitality Operations Lead
UPSTREET
02.2023 - Current
- Led a team, providing training and support to drive performance improvements
- Implemented guest feedback systems, improving satisfaction scores via targeted initiatives
- Coordinated events and meetings, exceeding client expectations through meticulous planning
Hospitality Agent
UPSTREET
02.2022 - 02.2023
- Managed check-in and check-out procedures for a seamless guest experience
- Resolved guest complaints promptly, ensuring high service standards were maintained
- Collaborated with housekeeping to ensure rooms met cleanliness and quality standards
Front Desk & Guest Relations Associate
Mitsis Summer Palace
06.2021 - 11.2021
- Maintained up-to-date knowledge of local attractions and services for guest inquiries
- Resolved guest issues promptly, ensuring a memorable stay experience for all
Content Editor & Data Specialist in Tourism Application
TravelGems
06.2018 - 08.2018
- Curated and structured data to enhance user experience and app functionality
Education
Master's Degree in International Negotiations -
Athens University of Economics And Business
Athens, Greece 10.2023 - Current
Bachelor's Degree in Tourism Management -
University Of Piraeus
Piraeus, Greece 10.2017 - 06.2021
Skills
Team Leadership
Initiative Taking
Collaborative Mindset
Strong team building skills
Problem-solving aptitude
Procedure implementation
Personal Information
- Address: Thrakis 10, Likovrisi
- Date of Birth: 01/27/99
Certification
Successful Negotiations: Essential Strategies and Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 6 staff members.
- Collaborated with external associate in the development of inspection forms
Languages
English
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Russian
Intermediate (B1)
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionCompany CulturePersonal development programsTimeline
Master's Degree in International Negotiations -
Athens University of Economics And Business
10.2023 - Current
Successful Negotiations: Essential Strategies and Skills
03-2023
Hospitality Operations Lead
UPSTREET
02.2023 - Current
Hospitality Agent
UPSTREET
02.2022 - 02.2023
Front Desk & Guest Relations Associate
Mitsis Summer Palace
06.2021 - 11.2021
Content Editor & Data Specialist in Tourism Application
TravelGems
06.2018 - 08.2018
Bachelor's Degree in Tourism Management -
University Of Piraeus
10.2017 - 06.2021