Summary
Overview
Work History
Education
Skills
crocheting
Languages
Timeline
Generic

Marzena Chmielewska

Kallithea

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and sales growth at General Store. Skilled in problem-solving and customer communications, demonstrated through successful coordination at Avon, leading to increased productivity. Excelled in roles requiring interpersonal skills and a strategic approach to customer service and sales management.

Overview

29
29
years of professional experience

Work History

Call Agent

Brainsphere Athens
10.2024 - Current

Selling of the product without acquiring a customer



Office Worker

Almega
09.2019 - 05.2023
  • Maintained digital and physical files for projects, business records and customer accounts.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.

Shop Owner

General Store
09.2011 - 12.2014
  • Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
  • Coached, counseled and disciplined employees.
  • Prepared annual budgets and monitored financial objectives.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.

Sales Coordinator

Avon
06.1996 - 09.2002
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.

Education

Environmental Protection - Protection of The Agricultural Environment

SGGW Warszawa
Warsaw
08-1998

Skills

  • Problem-solving skills
  • Call center experience
  • Answering questions
  • Customer communications
  • Resolving issues
  • Interpersonal skills

crocheting

I crochets toys and bags, thus relieving stress.

Languages

Polish
Native language
Greek
Intermediate
B1
English
Elementary
A2

Timeline

Call Agent

Brainsphere Athens
10.2024 - Current

Office Worker

Almega
09.2019 - 05.2023

Shop Owner

General Store
09.2011 - 12.2014

Sales Coordinator

Avon
06.1996 - 09.2002

Environmental Protection - Protection of The Agricultural Environment

SGGW Warszawa
Marzena Chmielewska