Matthieu Roche
Saanen
Summary
Dedicated P.A-Butler with excellent experience in hospitality industry. Dependable and quick-learning team player with effective communication and organization skills. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in basic IT and correspondence management.
Overview
20
20
years of professional experience
Work History
Personal Assistant - Butler UHNW
NDA
Gstaad - CH, Paris - FR, London - UK, Athens - GR
10.2020 - Current
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Acted as a trusted advisor to the employer by making informed suggestions regarding household matters, contributing to decision-making processes when required.
- Cultivated relationships with vendors and suppliers to secure top-quality products at favorable prices for the household''s needs.
- Displayed absolute discretion at handling confidential information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Sales Advisor Season
Moncler
Gstaad, Bern, CH
07.2022 - 10.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Chef Supervisor Season
Golf Restaurant
Saanenmöser, Bern, CH
06.2021 - 09.2021
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
Chef De Rang Season
Hotel Golfhotel ****S
Saanenmöser, Bern, CH
12.2020 - 04.2021
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
Chef De Rang Season
Hotel HUUS Gstaad ****S
Saanen, Bern, CH
07.2020 - 10.2020
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
F&B Manager Season
Hotel Spitzhorn ***S
Saanen, Bern, CH
12.2019 - 03.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took orders.
- Managed food resources, memorized orders, and coordinated customer service.
- Oversaw all aspects of event planning.
Assistant General Manager (Wine Management)
Hotel Valrose
Rougemont, Vaud, CH
05.2018 - 11.2019
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took orders.
- Managed food resources, memorized orders, and coordinated customer service.
- Oversaw all aspects of event planning.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
Education
High School Diploma -
Lycée Jean XXIII
Roubaix, Nord, FR06.2001
Skills
- Strong Work Ethic
- Valid Driver's License
- Time Management
- Attention to Detail
- Dedicated Team Player
- Administrative Support
- Errands
Languages
French
Proficient
C2
English
Advanced
C1
Spanish
Intermediate
B1
Portuguese
Intermediate
B1
German
Elementary
A2
Age
41
Phone
- Mobile: +41 79 137 21 87
- Mobile: +33 6 64 86 86 45
Permit
B
Citizenship
French, Swiss Resident (B-permit-holder)
References
- Owner Chalet Les Frênes, Gstaad, Phone number on request
- Sébastien Fortin, General Manager, Hôtel Valrose, +41-21-804-87-87
- Jacques Hochet, C.E.O, Logistic'Mode, +33-3-20-44-12-59
Hobbies
Travel
Sport
Art
Greek Culture
Australian Olympic Team
Timeline
Sales Advisor Season
Moncler
07.2022 - 10.2022
Chef Supervisor Season
Golf Restaurant
06.2021 - 09.2021
Chef De Rang Season
Hotel Golfhotel ****S
12.2020 - 04.2021
Personal Assistant - Butler UHNW
NDA
10.2020 - Current
Chef De Rang Season
Hotel HUUS Gstaad ****S
07.2020 - 10.2020
F&B Manager Season
Hotel Spitzhorn ***S
12.2019 - 03.2020
Assistant General Manager (Wine Management)
Hotel Valrose
05.2018 - 11.2019
High School Diploma -
Lycée Jean XXIII