HTML/CSS
Max La Faille
26-08-1994
Onnen
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Account Developer
Blue Marloc
12.2023 - Current
- Managed over 100 calls per day.
- Collaborated with cross-functional teams to drive successful account development strategies.
- Developed strong relationships with clients, leading to increased business retention and growth.
- Mentored junior team members on best practices in account development and management techniques.
- Streamlined internal processes for improved efficiency in account management tasks.
Uber Partner
Uber
01.2021 - Current
- Built rapport with passengers through friendly conversation and attentive listening.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Collaborated with fellow Uber Partners in sharing tips and best practices for efficient operations within ride-share community.
- 100 rides per month as a minimum, 350 as a maximum.
Assistant Manager
BP
01.2023 - 12.2023
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Increased customer satisfaction and sales by 8%-15%
Freelancing Company
Self Employed (Fast-Cheffs)
10.2020 - 02.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained strong leadership skills by managing projects from start to finish.
- Partners: AH, Ako, Shell, BP, Spar, Toolstation, Total Energies, Esso, Texaco, Dinner Train, Eurest Campus, Vrije Universiteit Amsterdam, Nike European Headquarters, Hutten Catering, Meta (Quest 2), Jura, Blue Rhapsody, Van der Valk Hotel, Flecher Hotel, Europarcs & many more.
Assistant Manager
La Bodega
07.2017 - 11.2020
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Trained personnel and made sure the right amount of people were working at the right times.
- Used software to streamline processes.
- Evaluations and hiring processes were done by me.
Account Manager
Mastare
02.2015 - 03.2017
- My appointments setting was over 10% and my lead percentage was over 30%
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Improved overall team productivity by implementing best practices in organization and time management.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Education
Bachelor of Science - Creative Film & Video Broadcast
Limerick Institute of Technology
Limerick 09.2014 - 06.2017
Skills
Technical reporting
System Troubleshooting
System Design
Project Planning
Product Development
Design development
Quality Control
Schematic reading
Cost Analysis
Root Cause Analysis
CRM software proficiency
Upselling strategies
Data Interpretation
Objection handling
Cross-selling techniques
Software
CRM
Timeline
Account Developer
Blue Marloc
12.2023 - Current
Assistant Manager
BP
01.2023 - 12.2023
Uber Partner
Uber
01.2021 - Current
Freelancing Company
Self Employed (Fast-Cheffs)
10.2020 - 02.2022
Assistant Manager
La Bodega
07.2017 - 11.2020
Account Manager
Mastare
02.2015 - 03.2017
Bachelor of Science - Creative Film & Video Broadcast
Limerick Institute of Technology
09.2014 - 06.2017