MELANIA NIKOLAIDOU

• Support teamwork between Citrix and partner territory sales resources within the SEE region.
• Develops and applies an understanding of Citrix products, sales methodology, processes, prospecting techniques and customer base.
• Supports territory performance with revenue generation activities:
• Use hunting and farming techniques.
• Bring to bear customer's license renewal events to up-sell and cross-sell new product licenses and keep customers current on our software maintenance schemes.
• Engages Citrix Product Specialists and Sales Engineers to develop solutions across the product portfolio.
• Presents Citrix value proposition to close deals (directly or indirectly)
• Follows up on dedicated creative marketing and follows-up on status and processing, check leads that have been converted into reward registration.
• Handles and updates opportunities in salesforce accurately to ensure full business willingness and accurate sales forecasting.

· Supervisor of 5 salespeople in Athens selling HW and SW: (Lenovo, Dell, Asus, Elevate, Vertiv, Fortinet, HPE, Kaspersky, Microsoft, Veritas, Canon, Lexmark)

· Making sure the KPIs of the team and the vendors are met.

· Keeping track on the KPIS of each brand quarterly based, selection of the products for the sell-in and sellout of the products, creating campaigns for the aged stock, responsible of the MDFs and rebates, contract negotiation with the brands, budget negotiation with the brands based on the market needs, QBRs preparation.

• Managing the french Africa team, making sure that KPIs of the team such as quota, profiling, call time, and opportunity creation is achieved.
• Forecasting for the team in a weekly basis and reporting to RD, working in the gameplan for each quarter in PC and print for the (NWA & I) region.

• Managing the end user space for a customer set of about 150-300 accounts, pricing, order placement, qualifying requests for PC and Print, working on tender documents, liaising with the channel and the HP management, forecasting on a weekly and quarterly basis, profiling customers, detecting their needs depending on their TAM and SOW.
• KPIs: call time, profiling, opportunity creation, quota achievement, running marketing campaigns.

• Translated documents from English/Italian/French to Greek and viceversa.
• Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support (trips to Turin, Italy) for a para-pharmaceutical company.
• Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
• Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.

• Managing the end user space for a customer set of about 150-300 accounts for the West Central Africa and Islands, making quotations, resolving issues with orders on hold, qualifying requests for PC and PRINT, working on tender documents, liaising with
  the channel and HP management, forecasting on a weekly and quarterly basis, profiling customers detecting their needs depending
  their TAM and SOW.
• KPIs: call time, profiling, opportunity creation,
  quota achievement YOY achievement.

Handling inbound calls and mails from customers, partners, Internals regarding pre-sales and post-sales queries as well as product upgrades.