MENAHIL ZAMAN
Islamabad
Summary
Professional Summary
Accomplished and results-oriented banking professional with over a decade of experience driving operational excellence, client relationship management, and regulatory compliance in the financial services sector. Proven ability to manage high-value corporate portfolios, optimize customer experience, and ensure full adherence to internal and external compliance standards. Adept at streamlining banking operations, enhancing customer satisfaction (15% increase across 100+ corporate accounts), and collaborating across teams to deliver strategic business outcomes. Recognized for integrity, attention to detail, and commitment to continuous improvement. Seeking to contribute expertise and leadership to a forward-thinking financial institution.
Overview
13
13
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Officer
Habib Bank Limited
01.2023 - 05.2025
- Serve as the primary point of contact for a diverse clientele of over 200 clients, addressing a wide range of inquiries and resolving an average of 10 complex issues daily, consistently maintaining a 95% customer satisfaction rating.
- Spearheaded the account opening process for over 150 retail and 50 corporate clients annually, ensuring meticulous documentation and strict adherence to bank policies, resulting in a 10% reduction in processing time.
- Process an average of 50 remittance transactions daily, both outward and inward, while maintaining full compliance with relevant regulations.
Locker Custodian
Habib Bank Limited
01.2020 - 01.2023
- Manage and maintain the secure custody of customer lockers, adhering strictly to security protocols and bank procedures.
- Ensure accurate record-keeping and facilitate client access in a professional and efficient manner.
Operation Officer
Habib Bank Limited
01.2018 - 01.2020
- Oversee a range of operational tasks, ensuring the smooth and efficient processing of banking transactions.
- Contribute to the maintenance of compliance with internal guidelines and regulatory requirements.
Teller
Habib Bank Limited
01.2014 - 01.2018
- Process cash withdrawals and deposits, denominated in both PKR and foreign currencies, with efficiency, accuracy, and strict adherence to security protocols.
- Manage clearing cheque deposits and execute other teller-related duties with precision.
- Cultivate positive relationships with colleagues, contributing to a collaborative team environment.
Universal Teller
Bank of Punjab
01.2012 - 01.2013
- Prepared various vouchers, including cash receipts, bank receipts, and journal vouchers.
- Generated and maintained sales invoices accurately.
- Compiled daily expense reports.
Education
Masters in Business Administration - HR
Preston University
Bachelors in Commerce - B.Com
Punjab University
Skills
- Banking Operations
- Account Opening
- Remittances
- Cash Handling
- Clearing Cheques
- Locker Management
- Customer Service
- Client Relationship Management
- Issue Resolution
- Customer Satisfaction
- Leadership
- Management
- Team Collaboration
- Organizational Skills
- Time Management
- Adaptability
- Communication
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Technical Skills
- MS Office Suite
- Word
- Excel
- PowerPoint
Training
- ISecure HBL (Phase 4) | eLearning
- Disability Inclusion | eLearning
- Code of Ethics & Business Conduct | eLearning
- Gender Smart Banking | eLearning
- HBL Nisa | eLearning
- 27 Hours IB Certification | Webcast 01/2023
- Code of Ethics and Business Conduct Acknowledgement remittance | Workshop
- Fair treatment to customers | eLearning 01/2023
- Code of Conduct awareness session with information security
- Ethic & integrity program
- Code of Conduct awareness session with COPC counter staff excellence program
- National working Women Day session
- Introduction to Artificial Intelligence session
- Compliance Risk Management | eLearning
- HBL cheque security features | Webcast
- Fraud risk awareness session
- User entitlement review | eLearning
- Anti-bribery and corruption | eLearning
- Cyber security work from home mode | eLearning
- Channel Migration - HBL mobile and internet banking
- Coronavirus Awareness | eLearning
- Design thinking gamified | eLearning
Timeline
Customer Service Officer
Habib Bank Limited
01.2023 - 05.2025
Locker Custodian
Habib Bank Limited
01.2020 - 01.2023
Operation Officer
Habib Bank Limited
01.2018 - 01.2020
Teller
Habib Bank Limited
01.2014 - 01.2018
Universal Teller
Bank of Punjab
01.2012 - 01.2013
Bachelors in Commerce - B.Com
Punjab University
Masters in Business Administration - HR
Preston University
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