Michail Chatzidakis
Rhodes
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cyber Security Analyst L1
Neurosoft
01.2024 - 04.2024
- Responded promptly and courteously to customer inquiries, resolving issues and ensuring satisfaction.
- Collaborated with internal teams to address customer concerns and improve service delivery.
- Streamlined communication during incidents by establishing clear protocols for reporting potential threats or breaches in a timely manner.
- Promoted an organized work environment by tracking tasks, deadlines, and progress using project management tools such as JIRA.
Loss Prevention Officer
Lion Guard Security
10.2022 - 07.2023
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
Security Guard
Securtrust Protection
03.2022 - 10.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Cashier
Metro Grocery Store
05.2017 - 08.2019
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
BBA - Business Technology Management
Toronto Metropolitan University
Toronto, Canada06.2022
Skills
- Problem-Solving
- Effective Communication
- Patience and Empathy
- Team Collaboration
- Adaptability and Flexibility
- Time Management and Prioritization
Certification
- Google Cyber Security Certificate
- CompTIA Sec+ Certification
Languages
English, Greek
Native language
Timeline
Cyber Security Analyst L1
Neurosoft
01.2024 - 04.2024
Loss Prevention Officer
Lion Guard Security
10.2022 - 07.2023
Security Guard
Securtrust Protection
03.2022 - 10.2022
Customer Service Cashier
Metro Grocery Store
05.2017 - 08.2019
BBA - Business Technology Management
Toronto Metropolitan University
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