Hi, I’m
Michail Galitis
Athens
Summary
Accomplished in driving operational success and team efficiency, I leveraged analytical thinking and problem-solving abilities at Gregorys Food Service Group to enhance client satisfaction and foster a collaborative environment.
My strategic planning and budget management skills contributed to a 50% revenue increase at 9 Muses Exclusive Villas, showcasing a blend of hard and soft skills essential for business growth.
Overview
19
years of professional experience
Work History
Gregorys Food Service Group
Franchise Owner
03.2006 - 02.2024
Job overview
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty
- Continuously monitored store appearance ensuring it met franchisor's visual standards, conducting frequent maintenance checks and improvements as needed
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations
- Organized successful community events promoting the franchise's brand to drive increased awareness and customer engagement
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly
- Ran business effectively to consistently achieve at least 18% gross profit and 10% increase in sales each year after COVID pandemic.
Patmos Island
Konsolato Bar - 30% ownership
01.2015 - 10.2020
Job overview
- Successfully managed and operated a popular bar on a Greek island for 4 years
- Implemented effective marketing strategies that increased customer awareness and boosted revenue
- Oversaw daily operations, including staff management, inventory control, and customer service, ensuring a high standard of service and customer satisfaction
- Developed and executed unique events and promotions that became local attractions, significantly contributing to the bar's popularity and profitability
- Negotiated a successful sale of the business share in 2020 even COVID pandemic has started as the business had already a great reputation.
9 Muses Exclusive Villas
Owner
03.2010 - 03.2016
Job overview
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals
- Implemented marketing strategies to increase brand awareness and attract new customers
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
- Trained and motivated employees to perform daily business functions
- Managed day-to-day business operations
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
- Implemented business strategies increasing revenue by 50% after my second year.
9 Muses Hotel
General Manager
04.2008 - 02.2015
Job overview
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Managed a diverse stable team of professionals, fostering a positive work environment and high employee satisfaction
- Drove the successful execution of numerous large-scale events/promotions (e.g event planning for community presentations/local weddings/ management activities)
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Maximized operational excellence mentoring personnel on management principles.
Hilton Hotels
Head Waiter
05.2006 - 09.2007
Job overview
- Cleaned and prepared dining area
- Pampered guests in order to have a great meal experience
- Collaborated and trained staff to improve restaurant sales
- Greeted incoming customers professionally and provided knowledgeable assistance in the menu
- Assisted Restaurant Manager in resolving customer problems and complaints
- Managed reservations effectively to avoid gaps between sitting times
- Served customers.
Intercontinental Hotels
Head Waiter
05.2006 - 09.2007
Job overview
- Optimized table management by strategically seating guests based on reservation status and party size
- Maintained accurate inventory of restaurant supplies, thus helping Restaurant Manager control costs
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant's overall revenue.
UK Embassy
Head Waiter
05.2005 - 09.2006
Job overview
- Optimized table management by strategically seating guests based on Ambassador preferences
- Maintained accurate inventory of Embassy restaurant supplies, reducing waste and controlling costs
- Served Ambassador VIP guests.
Porto Scoutari Hotel
Assistant Manager
04.2005 - 09.2005
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly
- Attained staff training programs, enhancing product knowledge and improving customer service skills
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
- Monitored sales trends to adjust pricing strategies for optimal profitability
- Oversaw daily cash reconciliations, ensuring accurate financial reporting to the owner
- Generated repeat business through exceptional customer service.
Education
New York Institute of Finance
Certificate of Excellence from Fundamentals of Technical Analysis
Bloom Team England - UK
Certificate in Advanced Stock Trading Strategies from Finance
Alpine Center- Athens & Switcherland
Business Administration- Hotel Management
Technical School Athens
High School Diploma
Skills
Fast Learner
Languages
English
German
Greek
Timeline
Konsolato Bar - 30% ownership
Patmos Island
01.2015 - 10.2020
Owner
9 Muses Exclusive Villas
03.2010 - 03.2016
General Manager
9 Muses Hotel
04.2008 - 02.2015
Head Waiter
Hilton Hotels
05.2006 - 09.2007
Head Waiter
Intercontinental Hotels
05.2006 - 09.2007
Franchise Owner
Gregorys Food Service Group
03.2006 - 02.2024
Head Waiter
UK Embassy
05.2005 - 09.2006
Assistant Manager
Porto Scoutari Hotel
04.2005 - 09.2005
New York Institute of Finance
Certificate of Excellence from Fundamentals of Technical Analysis
05.2020
Bloom Team England - UK
Certificate in Advanced Stock Trading Strategies from Finance
05.2020
Alpine Center- Athens & Switcherland
Business Administration- Hotel Management
Technical School Athens
High School Diploma
05.1998
Similar Profiles
Daryl GregoryDaryl Gregory
Driver at Gregorys Transport Service LlcDriver at Gregorys Transport Service Llc
Cheryle SlaytonCheryle Slayton
Director of Purchasing at The Abbey Food Service GroupDirector of Purchasing at The Abbey Food Service Group
Samanta Garduno-SantanaSamanta Garduno-Santana
Food and Beverage Server at Levy Food Service / Compass GroupFood and Beverage Server at Levy Food Service / Compass Group
Aikaterini-Antonia (Katiana) StefouAikaterini-Antonia (Katiana) Stefou
Administrative & Executive Assistant at Bodossaki FoundationAdministrative & Executive Assistant at Bodossaki Foundation
Sandy LAZARAKISandy LAZARAKI
Financial & Planning Analysis Manager at Sarantis GroupFinancial & Planning Analysis Manager at Sarantis Group