Hi, I’m
Michail Galitis
Athens
Summary
Accomplished in driving operational success and team efficiency, I leveraged analytical thinking and problem-solving abilities at Gregorys Food Service Group to enhance client satisfaction and foster a collaborative environment.
My strategic planning and budget management skills contributed to a 50% revenue increase at 9 Muses Exclusive Villas, showcasing a blend of hard and soft skills essential for business growth.
Overview
19
years of professional experience
Work History
Gregorys Food Service Group
Franchise Owner
03.2006 - 02.2024
Job overview
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty
- Continuously monitored store appearance ensuring it met franchisor's visual standards, conducting frequent maintenance checks and improvements as needed
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations
- Organized successful community events promoting the franchise's brand to drive increased awareness and customer engagement
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly
- Ran business effectively to consistently achieve at least 18% gross profit and 10% increase in sales each year after COVID pandemic.
Patmos Island
Konsolato Bar - 30% ownership
01.2015 - 10.2020
Job overview
- Successfully managed and operated a popular bar on a Greek island for 4 years
- Implemented effective marketing strategies that increased customer awareness and boosted revenue
- Oversaw daily operations, including staff management, inventory control, and customer service, ensuring a high standard of service and customer satisfaction
- Developed and executed unique events and promotions that became local attractions, significantly contributing to the bar's popularity and profitability
- Negotiated a successful sale of the business share in 2020 even COVID pandemic has started as the business had already a great reputation.
9 Muses Exclusive Villas
Owner
03.2010 - 03.2016
Job overview
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals
- Implemented marketing strategies to increase brand awareness and attract new customers
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
- Trained and motivated employees to perform daily business functions
- Managed day-to-day business operations
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
- Implemented business strategies increasing revenue by 50% after my second year.
9 Muses Hotel
General Manager
04.2008 - 02.2015
Job overview
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Managed a diverse stable team of professionals, fostering a positive work environment and high employee satisfaction
- Drove the successful execution of numerous large-scale events/promotions (e.g event planning for community presentations/local weddings/ management activities)
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Maximized operational excellence mentoring personnel on management principles.
Hilton Hotels
Head Waiter
05.2006 - 09.2007
Job overview
- Cleaned and prepared dining area
- Pampered guests in order to have a great meal experience
- Collaborated and trained staff to improve restaurant sales
- Greeted incoming customers professionally and provided knowledgeable assistance in the menu
- Assisted Restaurant Manager in resolving customer problems and complaints
- Managed reservations effectively to avoid gaps between sitting times
- Served customers.
Intercontinental Hotels
Head Waiter
05.2006 - 09.2007
Job overview
- Optimized table management by strategically seating guests based on reservation status and party size
- Maintained accurate inventory of restaurant supplies, thus helping Restaurant Manager control costs
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant's overall revenue.
UK Embassy
Head Waiter
05.2005 - 09.2006
Job overview
- Optimized table management by strategically seating guests based on Ambassador preferences
- Maintained accurate inventory of Embassy restaurant supplies, reducing waste and controlling costs
- Served Ambassador VIP guests.
Porto Scoutari Hotel
Assistant Manager
04.2005 - 09.2005
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly
- Attained staff training programs, enhancing product knowledge and improving customer service skills
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
- Monitored sales trends to adjust pricing strategies for optimal profitability
- Oversaw daily cash reconciliations, ensuring accurate financial reporting to the owner
- Generated repeat business through exceptional customer service.
Education
New York Institute of Finance
Certificate of Excellence from Fundamentals of Technical Analysis
Bloom Team England - UK
Certificate in Advanced Stock Trading Strategies from Finance
Alpine Center- Athens & Switcherland
Business Administration- Hotel Management
Technical School Athens
High School Diploma
Skills
Fast Learner
Ability to Work in a Team
MultiTasking
Problem Solving Abilities
Analytical Thinking
Team Coordination&Team Building
Budget Management
Time Management
Languages
English
German
Greek
Timeline
Konsolato Bar - 30% ownership
Patmos Island
01.2015 - 10.2020
Owner
9 Muses Exclusive Villas
03.2010 - 03.2016
General Manager
9 Muses Hotel
04.2008 - 02.2015
Head Waiter
Hilton Hotels
05.2006 - 09.2007
Head Waiter
Intercontinental Hotels
05.2006 - 09.2007
Franchise Owner
Gregorys Food Service Group
03.2006 - 02.2024
Head Waiter
UK Embassy
05.2005 - 09.2006
Assistant Manager
Porto Scoutari Hotel
04.2005 - 09.2005
New York Institute of Finance
Certificate of Excellence from Fundamentals of Technical Analysis
05.2020
Bloom Team England - UK
Certificate in Advanced Stock Trading Strategies from Finance
05.2020
Alpine Center- Athens & Switcherland
Business Administration- Hotel Management
Technical School Athens
High School Diploma
05.1998