Summary
Overview
Work History
Education
Skills
Basketball, Football
Languages
Timeline
Generic

Michail Karatarakis

Heraklion

Summary

Dynamic Corporate Operations Manager with a proven track record at KARATARAKIS HOTELS & RESTAURANTS S.A., excelling in organizational development and cross-functional coordination. Enhanced operational efficiency and customer satisfaction through innovative training programs and effective problem-solving, fostering a collaborative environment that motivated employees and improved service quality.

Overview

2
2
years of professional experience

Work History

Corporate Operations Manager

KARATARAKIS HOTELS & RESTAURANTS S.A.
09.2024 - Current
  • Streamlined operational processes to enhance efficiency in daily hotel and restaurant management.
  • Assisted in developing staff training programs to improve service quality and customer satisfaction.
  • Collaborated with department heads to identify areas for operational improvement and cost reduction.
  • Engaged in problem-solving initiatives to address guest feedback and enhance overall experience quality.
  • Collaborated closely with cross-functional teams to ensure alignment in business goals and objectives, enhancing overall company performance.
  • Oversaw facilities management, ensuring a safe, compliant, and productive work environment for all employees.
  • Enhanced employee productivity by developing comprehensive training programs and fostering a collaborative work environment.

Sales Assistant

KARATARAKIS HOTELS & RESTAURANTS S.A.
04.2024 - 09.2024
  • Assisted customers in product selection, enhancing shopping experience and satisfaction.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
  • Responded promptly to customer inquiries, providing information about promotions and product features.
  • Collaborated with team members to achieve sales goals, fostering a cooperative work environment.
  • Participated in training sessions to improve product knowledge and customer service skills.
  • Monitored stock levels and communicated needs to management, supporting inventory management efforts.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Reservation Agent

KARATARAKIS HOTELS & RESTAURANTS S.A.
09.2023 - 11.2023
  • Managed incoming reservation requests through phone and email communications.
  • Assisted customers with booking modifications and cancellations efficiently.
  • Utilized reservation software to track availability and process transactions accurately.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to ensure seamless operations during peak times.
  • Adapted quickly to changing priorities while maintaining high service standards.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Education

Economics

University of Patras
Patras
04-2024

Skills

  • Organizational development
  • Corporate communications
  • Cross-functional coordination
  • Customer service
  • Problem-solving
  • Employee relations and conflict resolution
  • Team leadership
  • Decision-making
  • Project planning and development
  • Management
  • Employee motivation
  • Policies and procedures implementation

Basketball, Football

Participating in team sports from a young age has instilled in me a strong sense of teamwork, collaboration, and altruism. These experiences have shaped my ability to work effectively in group environments, prioritize collective goals, and maintain a healthy, disciplined lifestyle.

Languages

English
Upper intermediate (B2)

Timeline

Corporate Operations Manager

KARATARAKIS HOTELS & RESTAURANTS S.A.
09.2024 - Current

Sales Assistant

KARATARAKIS HOTELS & RESTAURANTS S.A.
04.2024 - 09.2024

Reservation Agent

KARATARAKIS HOTELS & RESTAURANTS S.A.
09.2023 - 11.2023

Economics

University of Patras

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Michail Karatarakis