Michail Samouela Salamon
Therisso
Summary
Dynamic and results-driven professional with over 8 years of experience in management, sales, and customer service across the aviation, hospitality, and corporate sectors. Skilled in team leadership, performance monitoring, process optimization, and customer satisfaction delivery. Recognized for the ability to train, motivate, and manage diverse teams under high-pressure environments. Bilingual in English and Greek, with strong communication and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader - Greek Market
MindPearl (Lufthansa Group)
01.2022 - 01.2024
- Supervised and managed the Greek Market reservations team.
- Assisted management with performance evaluations and team development.
- Conducted training sessions to improve staff knowledge and efficiency.
- Ensured high service standards and compliance with Lufthansa Group policies.
- Resolved escalated issues and improved customer satisfaction.
Reservations Agent - Greek Department
MindPearl (Lufthansa Group)
01.2019 - 01.2022
- Managed reservations and ticket sales for LHG and SWISS AIR.
- Delivered high-quality passenger support services.
- Ensured accurate ticketing, booking, and handling of passenger enquiries.
- Consistently exceeded sales and customer service KPIs.
Manager
Zorbas Taverna (Restaurant, Johannesburg)
02.2015 - 11.2020
- Managed daily operations of a busy Greek restaurant.
- Supervised staff, scheduling, and stock control.
- Delivered customer satisfaction through quality service and conflict resolution.
- Oversaw finances, budgets, and sales targets.
Authentication Analyst (Greek Language)
Digicert Inc.
09.2019 - 02.2020
- Conducted identity verification of businesses and individuals.
- Specialized in Greek market compliance and data vetting.
Flight Controller
BidAir Services (Johannesburg Airport)
06.2017 - 10.2017
- Coordinated aircraft turnaround operations ensuring on-time departures.
- Liaised with flight crews, ground staff, and boarding agents.
- Oversaw passenger check-in, boarding processes, and service quality compliance.
Sales Representative
Samstar Distributors
01.2014 - 12.2015
- Handled on-site sales and stock coordination.
- Built and maintained strong customer relationships.
- Achieved monthly sales targets.
Sales Representative
ATSpeed
01.2013 - 12.2013
- Managed call sales, marketing campaigns, and stocktaking.
- Delivered consistent sales growth through proactive client engagement.
Education
Entrepreneurial Studies Diploma - Business Skills, Accounting (Level 1 & 2), Computer Skills, Customer Service
Boston College Benoni
Senior Certificate - English, Afrikaans, Mathematics Literacy, Tourism, Business Studies, Computer Applications Technology
Kathstan College Benoni
Skills
- Leadership & Team Management - Over 5 years of experience supervising, training, and mentoring staff
- Sales & Customer Service - Proven ability to drive sales and deliver excellent service
- Airline Operations Expertise - Experience in reservations, ticketing, and flight control
- Communication - Fluent in English and Greek, excellent interpersonal and conflict-resolution skills
- Organizational Abilities - Strong planning, delegation, and time management skills
- Technical Skills - Microsoft Office Suite, Amadeus, Farelogix (SPARK LHG), ATRAXIS, Gabriel, Sabre
Certification
- South African Specialist
- First Aid Course Level 1
- Student Pilot License
- Computer Skills Level 1 & 2
- Greek Language Certificate
- Radio License
- Accountancy Levels 1 & 2
- Amadeus Systems Training
- Reservation & Hotel Management
LANGUAGES
English: Fluent (Native)
Greek: Fluent (Native/Secondary)
References
1. Aristea Georgantis – Zorbas Taverna | +27 11 963 3343 / +27 79 099 3244
2. Andrei Samuela Salamon – ATSpeed | +27 82 316 9253
3. Philip Philipou – Executive Chairman Hellenic Community of Benoni | +27 82 451 1980
4. Archimandrite Marco Theodosi | +27 72 726 3445
5. Hercules Peridis – Team Leader, MindPearl LHG Greek Dept. | +27 74 583 6393
6. Bradleigh Barichievy – HR, Digicert | +27 82 6562 595
7. Bradley Brouwer – Head of Global Trade, SA Tourism | +27 84 306 3366
8. Sharon Anabila – QA, MindPearl | +27 73 582 3625
Community Service
Hellenic Community of Benoni, South Africa, Youth Chairman Executive Committee, Benoni, South Africa, 2013-01, 2019, Organized cultural events, parades, and fundraising campaigns., Represented the community in official functions., Developed leadership and public speaking experience.
Timeline
Team Leader - Greek Market
MindPearl (Lufthansa Group)
01.2022 - 01.2024
Authentication Analyst (Greek Language)
Digicert Inc.
09.2019 - 02.2020
Reservations Agent - Greek Department
MindPearl (Lufthansa Group)
01.2019 - 01.2022
Flight Controller
BidAir Services (Johannesburg Airport)
06.2017 - 10.2017
Manager
Zorbas Taverna (Restaurant, Johannesburg)
02.2015 - 11.2020
Sales Representative
Samstar Distributors
01.2014 - 12.2015
Sales Representative
ATSpeed
01.2013 - 12.2013
Senior Certificate - English, Afrikaans, Mathematics Literacy, Tourism, Business Studies, Computer Applications Technology
Kathstan College Benoni
Entrepreneurial Studies Diploma - Business Skills, Accounting (Level 1 & 2), Computer Skills, Customer Service
Boston College Benoni
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