Michail Samouela Salamon
Manager
Irakleio
Summary
Results-oriented professional with 8 years in management, sales, and customer service within aviation and hospitality sectors. Skilled in team leadership, performance monitoring, and process optimization to enhance customer satisfaction. Experienced in training and managing diverse teams in high-pressure environments. Bilingual in English and Greek, with strong communication and organizational skills that foster collaboration in complex airport operations.
Overview
2
2
Languages
9
9
Certifications
14
14
years of post-secondary education
14
14
years of professional experience
Work History
Airport Operations Agent
TUI
03.2026 - Current
- Coordinated flight departures and arrivals to ensure on-time performance and passenger satisfaction.
- Monitored baggage handling processes to minimize delays and improve service efficiency.
- Implemented safety protocols for ground operations, enhancing compliance with regulatory standards.
- Trained new agents on operational procedures and customer service best practices to maintain high quality standards.
Team Leader - Greek Market
MindPearl (Lufthansa Group)
01.2022 - 01.2024
- Set performance expectations for the team, monitored progress towards goals, and provided constructive feedback.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Facilitated conflict resolution among team members, promoting a collaborative and supportive work environment.
Reservations Agent - Greek Department
MindPearl (Lufthansa Group)
01.2019 - 01.2022
- Managed reservations and ticket sales for LHG and SWISS AIR, enhancing customer satisfaction and operational efficiency.
- Delivered high-quality passenger support services, resolving inquiries and issues to improve overall travel experience.
- Ensured accurate ticketing and booking, effectively handling passenger enquiries to minimize errors and delays.
- Exceeded expectations in sales and customer service by utilizing effective communication skills. sales and customer service KPIs.
Manager
Zorbas Taverna (Restaurant, Johannesburg)
02.2015 - 11.2020
- Oversaw daily operations of busy Greek restaurant, ensuring efficiency and quality service.
- Supervised staff, coordinated scheduling, and maintained stock control to support operational needs.
- Resolved conflicts and ensured customer satisfaction through attentive service.
- Executed diverse responsibilities within established timeframes.
Authentication Analyst (Greek Language)
Digicert Inc.
09.2019 - 02.2020
- Executed identity verification for businesses and individuals to ensure compliance with regulatory standards.
- Conducted identity verification of businesses and individuals.
- Partnered with cross-functional teams to uncover process improvement opportunities, enhancing operational workflows.
- Created comprehensive documentation of standard operating procedures, fostering improved internal knowledge sharing and consistency.
Flight Controller
BidAir Services (Johannesburg Airport)
06.2017 - 10.2017
- Coordinated aircraft turnaround operations to achieve on-time departures.
- Liaised with flight crews, ground staff, and boarding agents to ensure seamless communication.
- Oversaw passenger check-in and boarding processes, ensuring service quality compliance.
Sales Representative
Samstar Distributors
01.2014 - 12.2015
- Coordinated on-site sales and stock management to ensure product availability.
- Developed and nurtured strong customer relationships to enhance satisfaction.
- Consistently met monthly sales targets to drive revenue growth.
Sales Representative
ATSpeed
01.2013 - 12.2013
- Managed sales calls, marketing campaigns, and stocktaking to support revenue growth.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Enhanced client satisfaction by promptly addressing concerns and delivering exceptional service.
Education
Bachelor of Business Administration And Management - Entrepreneurial Studies
Boston College Benoni
Johannesburg 04.2001 - 01.2015
High School Diploma -
Kathstan College Benoni
Benoni 04.2001 -
SA Specialist - Tourism
SA Tourism
Johannesburg 04.2001 -
Skills
Airline management
Ground handling
Ticketing system mastery
Safety regulations adherence
Operational efficiency
Customer service focus
Customer engagement
Collaboration techniques
Certification
South African Specialist
Timeline
Airport Operations Agent
TUI
03.2026 - Current
Team Leader - Greek Market
MindPearl (Lufthansa Group)
01.2022 - 01.2024
Authentication Analyst (Greek Language)
Digicert Inc.
09.2019 - 02.2020
Reservations Agent - Greek Department
MindPearl (Lufthansa Group)
01.2019 - 01.2022
Flight Controller
BidAir Services (Johannesburg Airport)
06.2017 - 10.2017
Manager
Zorbas Taverna (Restaurant, Johannesburg)
02.2015 - 11.2020
Sales Representative
Samstar Distributors
01.2014 - 12.2015
Sales Representative
ATSpeed
01.2013 - 12.2013
Bachelor of Business Administration And Management - Entrepreneurial Studies
Boston College Benoni
04.2001 - 01.2015
High School Diploma -
Kathstan College Benoni
04.2001 -
SA Specialist - Tourism
SA Tourism
04.2001 -
References
1. Aristea Georgantis – Zorbas Taverna | +27 11 963 3343 / +27 79 099 3244
2. Andrei Samuela Salamon – ATSpeed | +27 82 316 9253
3. Philip Philipou – Executive Chairman Hellenic Community of Benoni | +27 82 451 1980
4. Archimandrite Marco Theodosi | +27 72 726 3445
5. Hercules Peridis – Team Leader, MindPearl LHG Greek Dept. | +27 74 583 6393
6. Bradleigh Barichievy – HR, Digicert | +27 82 6562 595
7. Bradley Brouwer – Head of Global Trade, SA Tourism | +27 84 306 3366
8. Sharon Anabila – QA, MindPearl | +27 73 582 3625
Community Service
Hellenic Community of Benoni, South Africa, Youth Chairman Executive Committee, Benoni, South Africa, 2013-01, 2019, Organized cultural events, parades, and fundraising campaigns., Represented the community in official functions., Developed leadership and public speaking experience.