Michel Peter Christiaan Eijndhoven
Directeur
Varnavas,Athene
Summary
Dynamic operations manager with a proven track record at Eijndhoventrans, enhancing client satisfaction and driving revenue growth through strategic planning and creative problem-solving. Skilled in team leadership and project management, I successfully streamlined processes and cultivated a positive work environment, resulting in increased employee engagement and retention.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Directeur
Eijndhoventrans
Leerdam, Nederland
01.2020 - 12.2023
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Shiftleader/Hoofd Planning - Urban Land Use
Centraal Boekhuis
Culemborg, Nederland
01.2006 - 12.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Collaborated with cross-functional teams to align goals and ensure project success.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Spearheaded adoption of sustainable planning practices, reducing environmental impact with innovative project designs.
- Enhanced strategic planning processes with comprehensive market analysis, identifying key growth opportunities.
- Analyzed event costs to identify areas of improvement and cost savings.
Transportmanager
Strijcon BV
Asperen, Nederland
09.1994 - 12.2005
- Analyzed data on transport routes, identifying areas for improvement and optimization to reduce transit times.
- Maintained strict adherence to federal regulations and company policies regarding driver hours-of-service limits, vehicle inspections, and cargo security measures.
- Reduced costs for the company by negotiating with vendors and optimizing routes for transport vehicles.
- Enhanced customer satisfaction through proactive communication and effective issue resolution.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Education
Diploma Hogere School - Economie
Hogeschool
Utrecht 09.1990 - 07.1994
Skills
Creative Problem-Solving
Project management
Operations management
Team Leadership
People management
Project coordination
Business development
Strategic planning
Team building
Timeline
Directeur
Eijndhoventrans
01.2020 - 12.2023
Shiftleader/Hoofd Planning - Urban Land Use
Centraal Boekhuis
01.2006 - 12.2019
Transportmanager
Strijcon BV
09.1994 - 12.2005
Diploma Hogere School - Economie
Hogeschool
09.1990 - 07.1994
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