Miguel Angel Jaen
Athens,I
Summary
Dynamic leader with a proven track record at Panama Maritime Authority, excelling in customer service and team leadership. Expert in enhancing customer satisfaction and resolving staff conflicts, significantly improving workplace productivity and morale. Skilled in staff management and complex problem-solving, ensuring high-quality service delivery and operational excellence.
Overview
7
7
years of professional experience
Work History
Maneger
Panama Maritime Authoriy
11.2017 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Issued seaman books to sail in panamanian ships
- Perform flag inspections on Panamanian ships
Education
MBA - Marketing And International Business
Panama National University
Panama City06-1997
Bachelor of Science - Naval Science
Colombian Naval School
Cartagena Colombia06-1990
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Staff management
Timeline
Maneger
Panama Maritime Authoriy
11.2017 - 12.2024
MBA - Marketing And International Business
Panama National University
Bachelor of Science - Naval Science
Colombian Naval School
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