Mihalis Simos
Network Engeneer
Korydallos,I
Summary
Results-driven Network Engineer with 2 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
2
2
years of professional experience
Work History
Network Engineer
Smartns SA
Agia Paraskevi, 57
10.2023 - Current
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided detailed network diagrams and procedural guidelines.
- Created VPN infrastructure and allowed for secure remote connections.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
IT Help Desk Technician
Smartns SA
Agia Paraskevi, 57
10.2021 - 10.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Performed tests of functionality, security, and performance of different workstations and devices.
Education
CCNA - Network And System Administration
Connectivity
Greece 04.2001 -
Skills
Firewall Management Tools
undefinedTimeline
Network Engineer
Smartns SA
10.2023 - Current
IT Help Desk Technician
Smartns SA
10.2021 - 10.2023
CCNA - Network And System Administration
Connectivity
04.2001 -
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