Mike Mingos
IT Manager / CTO
Athens,Attica
Summary
I have worked for more than 25 years in the IT Industry in various managerial roles, I have run my own IT business for more than 10 years and I have a vast experience in IT Troubleshooting. I have a very good IT & Web Analyst background and I can design new services for any company in the most specialized sectors. In every aspect of my job, I prioritize having great feedback from my clients by resolving all the issues they face.
Expertise
Ransomware Incident Report / Negotiation
IT Manager / Director
Web Analyst (Project Manager)
Data Recovery Engineer & Data Recovery Department Director
Computer Forensics Expert & Forensics Department Director
IT Instructor / Public Speaker
IT Support Engineer
Bitcoin / Cryptocurrency Consultant
Project Management
Training & Educating IT Security Engineers https://youtu.be/nyhcFMXVgbg
Certified Data Erasure from Tabernus and TicTac Data Recovery
https://youtu.be/l-gZEsVMChQ
Skills that we need in the Job Market for 2020 – Mike Mingos
https://youtu.be/kF4aj4DMdEk
How I started my own business without Capital or Time - Mike Mingos - Venture Garden
https://youtu.be/598zP451pow
Overview
26
26
years of professional experience
1
1
Language
Work History
Technical Director, Project Manager
Tictaclabs.com Cyber Security
03.2017 - Current
- Department
- Our team has handled more than 1500 Ransomware Incidents within the last years decreasing downtime for our clients, recovering files and databases with or without paying the ransomware
- Established highly effective techniques for Ransomware Negotiation
- Worked extensively with the following ransomware families: Dharma, Phobos, Lockbit, Yakuza Locker, Ryuk, Revil / Sodinokibi, STOP (djvu), Maze, Globeimposter and lots of others
- Our team has handled many ransomware incidents where the hacker was within the infrastructure after the infection and we managed to isolate, protect, and launch Workstations or Severs after cleaning the infections
- Participate in client consultation sessions along with management, Insurance Companies, IT Administrators, Law Firms and Board of directors
- Handled the reporting for the Insurance Companies
- Due to my experience in Cryptocurrency I was the consultant regarding payment facilitation
- Organizing Procedures and Systems with Microsoft OneNote, Sharepoint and Microsoft 365
- Supervising Transition from Vtiger CRM to Odoo CRM for handling invoicing, Project Management, Accounting and Hiring processes
- Presenting Software Solutions to Webinars and Conferences
- Creating amazing presentations and presenting them on-stage
- Our Cyber Security team has earned 3 golden awards on local Cyber Security Events
- Teaching new engineers via online sessions and videos
Technical Director
03.2012 - 03.2017
- Of the Data Recovery and Computer Forensics department in TicTac Data Recovery Greece
- We have managed to improve the overall data recovery success rate from 78% to 92% within 2 years
- We managed to increase the market share from 34% to 47% within 4 years
- Introduced new Services such as Mobile Data Recovery, Computer Forensics, Software as a Service Backup, Penetration Test and Secure Data Destruction
- I completely redesigned the website twice, to keep it updated and in front of the competition
- It took me 3 months to do the copywriting and the new web design.
Technical Director
Texnikoi.com
09.2007 - 12.2012
- The IT Support company Texnikoi.com
- Administrating all the IT & Web Projects and handling all the communication with VIP clients
- I made a complete rebranding of the company by doing the copywriting and web design of their website from scratch
- Changed the course of the company from break and fix business to contract based and VIP client handling
- We managed to cooperate with Mediamarkt with a shop-in-shop service solution which was very profitable
- Under my lead we introduced new services such as: IT Remote Support Contracts, Shop-in-Shop computer Service Solutions, Data Recovery Services, Data Destruction Services
- IT support remotely and physically for VIP clients
AktoWEB.com
01.2002 - 03.2011
- Web Design
- For many years I had my own Web Design and IT Support company with very good clientele
- We have finished successfully more than 150 web sites and custom PHP web-based projects according to the requirements of our clients
- We mostly acquired high paying clients and I was in charge for the communication and payment arrangements
- To acquire new clients constantly we created a city web portal where we advertised our services while providing daily news
- I also worked with Freelancer.com and acquired some foreign clients.
IT support Engineer
University of Western
09.2003 - 12.2010
- Macedonia, where I was responsible to support more than 120 computers
- (www.mech.uowm.gr)
Project Manager
MLS Informatics SA
01.2003 - 08.2005
- The IT Project: “DIKTIOTHITE” in Western Macedonia
- Due to my exceptional work as a Consultant of Support and Guidance for Small Businesses I was offered the position of Project Manager and I improved the deliverables of the project which was in crisis and was about to fail to provide the appropriate deliverables
- I quickly shared all the tools I was using as a consultant to organize my previous work, with all consultants of the project
- I have built automated processes using excel spreadsheets that would improve the bureaucracy of every visit for the Consultants that visited small businesses and help them save time
- From day 1 I increased the earnings and motives of consultants, by limiting the profits of the shareholders, so that they can perform more visits to Small Businesses and we could reach the goals of the project
- I performed monthly coordination meetings with the Consultants that were they key to our success and provided them with full time earnings instead of part time that they had earlier, to help them financially while they help me reach the goals of the project
- I left the project due to military obligations
- (www.mls.gr)
IT Support Engineer
Aristotle University, Renewable Energy Engineers of Aristotle University of Thessaloniki in Kozani
04.2001 - 08.2005
- (www.auth.gr
Consultant of Support and Guidance
MLS Informatics SA
09.2002 - 08.2005
- For the IT Project “DIKTIOTHITE” in Western Macedonia
- I was responsible to arrange and deliver one on one basic IT education to IT illiterate Small Business Owners
- (www.goonline.gr)
Specialized IT Instructor
Interactive Learning SA
10.2001 - 09.2003
- For Adults: Microsoft Office, Visual Basic, Multimedia Design, Web Design, AutoCAD (www.interactive.gr)
Web Designer and IT
Interactive Learning S.A, S
04.2001 - 03.2002
- Support for the Headquarters of the company Interactive Learning, .A
- Http://www.interactive.gr.
West Channel S.A
08.2000 - 04.2001
- Video Editing using Adobe Premiere for the local TV Channel: West Channel in Kozani (www.westchannel.gr)
Technical Support and Web Designer
Technological Institute Kozani, Technological Institute of Kozani
01.1999 - 06.2001
- Teikoz.gr)
Education
Bachelor - Computer Science
2010
MSc - Information Systems
2003
Dissertation: Evaluation of E-learning platforms and Building a user-friendly E-Learning Platform Prototype
Diploma - Electrical Engineering – Technological Education
2001
Valid License of - undefined
Skills
- Brief Skills
- Description based on various fields
- Cyber Security
- Ransomware Incident Response team leader
- Cyber Security Department Coordination
- Negotiation with Ransomware Threat Actors
- Working with EDR solutions to isolate the environment from further infections
- Writing Reports after the Incident
- Data Recovery
- Very skilled engineer in recovering data from broken hard disks, usb flash drives, SSD, MicroSD and memory cards Experience in physical data recovery since 2009
- Hands on Experience on very specialized hardware and software tools for data recovery, hard disk firmware repair, NAND Flash extracting and decoding devices, mobile phones and RAID Systems
- Hand on Experience in using Smartphone hardware and software tools
- Wide range of IT support skills
- Computer Forensics
- Extracting specific information from any kind of media
- Forensic Image creation process
- Experience with tools such as FTK, Encase, Magnet Forensics, Autopsy
- Cryptocurrency & Bitcoin
- Bitcoin and Cryptocurrency Private Instructor
- Cryptocurrency & Bitcoin Basics
- Using Cryptocurrency in the real world
- Cryptocurrency Security
- Cryptocurrency Mining and Micro Farms Projects Consultant
- Cryptocurrency Trading
- Teaching IT
- I am very skilled teacher that can easily impress and grab the audience attention within seconds I can maintain the audience interest
- Wide Experience in teaching IT (Microsoft Office, Multimedia, Programming)
- Experience in IT Adult Training for many years
- Experience in teaching kids how begin programming
- Experience in writing educational material for IT
- Web Design
- Enough Experience acquired during my role as a web designer on the following tools: Adobe Photoshop, Adobe Imageready Adobe Illustrator, Adobe Imagestyler, Adobe Livemotion, Macromedia Dreamweaver, Macromedia Flash, Macromedia Fireworks, Macromedia Freehand, Xara 3D και Homesite
- Flash Design and basic ActionScript writing
- Web Hosting management (WHM/Cpanel) and basic troubleshooting experience
- Military Obligations
- Risk Management
- Disaster Recovery
- Strategy Development
- Technical Guidance
- Technical Sales
- Customer Proposals
- Active Listening
- Business Process Analysis
- Customer Care
- Strategic Planning
- Technology Planning
- Employee Mentoring
- Talent Recruitment
- Hardware Components
- Cybersecurity
Accomplishments
- 10 March 2012 – 3rd Legal Conference E-Themis for Digital Proof and Legal Issues [http://www.ethemis.gr/3o-panellinio-sinedrio-ethemis/]
- 1-2 November 2011 – The First Global Data Loss Prevention and Data Recovery Summit Forum
- Handling specific case studies in Data Recovery where impossible can be possible
- How to build your own Data Recovery Lab
- ChengDu, China
- In the following links you can find some examples of my public Speaking (in Greek):
- Bitcoin & Cryptocurrency Basics – Presentations for my blog MikeMingos.gr regarding the basics of cryptocurrency
- Https://www.youtube.com/watch?v=a7QbYKz-GzE&t
- Locked out from our Data – Panagiotis Pierros & Mike Mingos - TicTac Data Recovery - infocom 2016
- Https://youtu.be/pZkiNwKKLTU
- Why we lose data
- Panagiotis Pierros & Mike Mingos, TicTac Data Recovery - 5ο Infocom Security 2015
Interests
Fulfilled during 08/08/2005 – 08/08/2006 : Transmitter
SETTIL (School of Technicians in Telecommunications)
Specialization : ΤΑΜ (Wireless Transmitters Technican)
Social Contribution
Cryptocurrency Public Speaker
Contribution in Open Public Speaking about Bitcoin and Cryptocurrencies in Universities
Founder and Administrator of the Blog: wwwmikemingosgr writing about Innovation, Freelancing and Entepreneurship
Mentor for Student Business Plans in University of Western Macedonia
Member of the Open Source Community in Kozani
Forum Coordinator in Student Forums (wwweap-forumsgr)
Member of the Greek Bitcoin Community
6/6
Timeline
Technical Director, Project Manager - Tictaclabs.com Cyber Security
03.2017 - Current
Technical Director -
03.2012 - 03.2017
Technical Director - Texnikoi.com
09.2007 - 12.2012
IT support Engineer - University of Western
09.2003 - 12.2010
Project Manager - MLS Informatics SA
01.2003 - 08.2005
Consultant of Support and Guidance - MLS Informatics SA
09.2002 - 08.2005
- AktoWEB.com
01.2002 - 03.2011
Specialized IT Instructor - Interactive Learning SA
10.2001 - 09.2003
IT Support Engineer - Aristotle University, Renewable Energy Engineers of Aristotle University of Thessaloniki in Kozani
04.2001 - 08.2005
Web Designer and IT - Interactive Learning S.A, S
04.2001 - 03.2002
- West Channel S.A
08.2000 - 04.2001
Technical Support and Web Designer - Technological Institute Kozani, Technological Institute of Kozani
01.1999 - 06.2001
Hellenic Open University - Bachelor, Computer Science
Sheffield University - MSc, Information Systems
Technological Institute of Kozani - Diploma, Electrical Engineering – Technological Education
- Valid License of,
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