My primary aspiration is to evolve and to commit myself into something I love and always push me forward to new experiences I adapt easily in new working environments and providing service to customers is something that I always enjoyed
Milena Cristina Pellegrini
Kalampaka
Summary
Dynamic customer service professional dedicated to delivering exceptional support and efficiently resolving issues. Recognized for strong collaboration skills and adaptability in fast-paced environments. Proficient in communication, problem-solving, and maintaining high levels of customer satisfaction, consistently striving for positive outcomes. Open to relocation to the Ticino/Lugano area upon contract agreement, ensuring flexibility and commitment to new opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress Cashier
Rapsodia
Kalabaka, Greece
12.2013 - 05.2016
- Developed business cases, presentations and reports for senior management
- Managed project deliverables for customer orders
- Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
- Provided excellent service to guests and employees
- Implemented improvements to service processes, contributing to increased operational efficiency within the team.
Tour Operator
Visit Meteora
Kalabaka, Greece
04.2017 - 10.2018
- Developed tour programming to enhance guest experiences
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Answered customer telephone calls promptly and appropriately
- Increased customer service ratings through personable service
- Assisted call-in customers with questions and orders
- Developed and coordinated customized itineraries for diverse client groups.
- Balanced competing priorities during peak season operations while maintaining high levels of customer satisfaction.
Technical Support Representative
Teleperformance Greece
Greece, Athens
01.2018 - 01.2019
- Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
- Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
- Resolved technical issues for customers through effective troubleshooting and diagnostic techniques.
- Managed escalated support cases, ensuring timely resolution and customer satisfaction.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Travel Advisor
Athens Insiders
Athens, Greece
02.2020 - 03.2021
- Designed personalized travel itineraries and provided expert recommendations to enhance customer experiences.
- Assisted clients in booking accommodations, tours, and activities tailored to their preferences.
- Maintained high levels of customer satisfaction by resolving inquiries and ensuring smooth travel arrangements.
- Managed customer feedback and implemented improvements to optimize service quality.
- Cultivated relationships with local vendors to enhance service offerings and client experiences.
- Developed personalized travel itineraries tailored to client preferences and needs.
Customer Support Representative (Italian Language)
AIRBNB
Remote
01.2020 - 07.2023
- Provided exceptional customer support to Italian-speaking guests and hosts via phone, email, and chat, ensuring a seamless and positive experience.
- Resolved inquiries related to bookings, cancellations, refunds, and account issues with prompt and professional responses.
- Assisted with troubleshooting technical issues on the Airbnb platform, guiding users through step-by-step solutions.
- Effectively communicated policies, procedures, and best practices to customers, ensuring compliance and customer satisfaction.
- Monitored customer feedback and escalated unresolved issues to senior management, ensuring timely follow-up and resolution.
- Offered personalized recommendations to enhance user experience, promoting Airbnb's services and increasing customer loyalty.
Education
High School
Greece2012
Italian Language&Literature
Aristotle University of Thessaloniki
Thessaloniki2014
Certificate of Proficiency in English ECPE - Foreign Languages Education
Cambridge Michigan Language Assessments
2017
General Use of Pc & File Management. - Computer Information Systems
Unicert Certification Solutions
Athens, Greece2021
Skills
- MS Windows (Office, Word, Excel, Outlook, Access, PowerPoint, Internet Explorer)
- Complaint handling
- Customer service excellence
- Organization and recordkeeping
- Attention to detail
- Interpersonal skills
- Microsoft certification
- Problem-solving
- Teamwork and collaboration
Interests
Certification
- Certificate of Proficiency in English (ECPE) of the Cambridge Michigan Language Assessments
- Unicert Certification Solutions: General Use of Pc & File Management.
Additional Information
- Greek: Native
- Italian: Native
- English: Superior/Expert
- German: Good
Timeline
Travel Advisor
Athens Insiders
02.2020 - 03.2021
Customer Support Representative (Italian Language)
AIRBNB
01.2020 - 07.2023
Technical Support Representative
Teleperformance Greece
01.2018 - 01.2019
Tour Operator
Visit Meteora
04.2017 - 10.2018
Waitress Cashier
Rapsodia
12.2013 - 05.2016
High School
Italian Language&Literature
Aristotle University of Thessaloniki
Certificate of Proficiency in English ECPE - Foreign Languages Education
Cambridge Michigan Language Assessments
General Use of Pc & File Management. - Computer Information Systems
Unicert Certification Solutions