MILTIADIS KONTOPOULOS

Work History

Jacobs Douwe Egberts

2017.06 - Current

Enhanced customer satisfaction with timely product availability through accurate demand forecasting.
Monitored actual sales performance against forecasts, adjusting plans as necessary to ensure optimal inventory levels are maintained.
Conducted root cause analysis on forecast errors, identifying areas for improvement and implementing corrective actions.
Utilized advanced Excel functions and tools for data manipulation, analysis, and visualization in support of demand planning activities.
Collaborated with sales teams to gather information on promotions, new product launches, and phase-outs for incorporation into the demand plan.
Championed a culture of continuous improvement within the Demand Planning team by regularly reviewing processes, tools, and methodologies for potential enhancements.
Provided training and guidance to junior planners on best practices in demand forecasting methodologies.
Presented monthly forecast updates to senior management, highlighting key changes and risks in the demand outlook.

Jacobs Douwe Egberts

2014.10 - 2017.05

Monitoring day to day warehousing and outbound performance.
Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
Collaborated with cross-functional teams to identify opportunities for process improvements, increasing overall operational efficiency.
Following up inbound orders from Planning Department and assigning ready-to-load shipments to the relevant per lane forwarder. Keeping track of shipment until delivery to warehouse is completed.
Reporting and challenging the accuracy of 3PL’s weekly and monthly KPIs.
Reporting of Supply Chain’s cost KPIs to the Country Operations Manager
Forecasting Inbound, Warehousing and Outbound cost for the company’s Annual Operative Plan (AOP) according to sales forecast.
Secured discounts from third-party logistics service providers to deliver substantial cost savings.

Transnet LTD

2011.12 - 2014.07

Utilizing third party carriers for shipping (imports/exports) liquid chemicals or dry cargo via sea (Tank containers/Containers) or via road (Truck/Tank trucks) and managing of all shipments within the supply chain from point of supply until the final delivery to customer
Upheld safety standards throughout the workplace by following established procedures and promoting awareness among staff members.
Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
Ensured compliance with international shipping regulations, minimizing delays and penalties.
Working closely with company’s worldwide partners (vessel agents, shipbrokers, logistics companies, loading/discharge terminals, customs brokers etc.)
Partnered with customs brokers, agents, shipping companies and 3PLs to expedite import/export processes while adhering to regulatory requirements.
Reviewed paperwork to determine priorities and set schedules.
Trained new employees on logistics procedures, promoting a consistent approach across the team.

Bank Of Cyprus

2010.10 - 2011.11

Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Increased productivity levels through efficient time management and prioritization of daily tasks.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Ensured compliance with internal policies and regulatory requirements.

Germanos Group Of Companies

2006.03 - 2006.06

Monitoring supply chain activities including the transportation and the delivery of products to company’s branches or abroad
Assisted in inventory management, optimizing storage space utilization and reducing waste.
Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.