Maria Mitropoulou

• Company Overview: WLHA Global Award Winner 2022, 2023 &2024
• Oversee daily hotel operations, ensuring high levels of guest satisfaction and operational efficiency.
• Monitoring KPIs and prepare detailed performance reports for management.
• Organize and execute events to boost sales and promote the hotel.
• Collaborating with marketing team to implement and manage marketing campaigns.
• Build strong connection with suppliers and partners to enhance service quality.
• Putting forth and executing fresh concepts
• Manage budgets, control expenses and ensure financial goals are met.
• Develop and deliver staff training programs; evaluate employee performance.
• Assessing employee performance
• Ensure compliance with safety regulations and industry standards.

Key Achievements:

• Achieved net operating income of 36%
• Reduced expenses by 3% throughs effective negotiations with vendors.
• Increased guests' loyalty and satisfaction resulting in higher repeat guest numbers.
• Reduced customer complaints through the implementation of rapid response policies.
• Improved internal communication and staff morale by introducing a safe platform for team feedback.

• Setting up and maintaining online and offline reservation systems
• Maximize use of all distribution channels to ensure book-ability and market penetration
• Head of Sales-Development and implementation of sales marketing campaigns and promotion plans
• Understand competitive marketplace through analysis of trends and data and build strategic approach to manage trends
• Ensured reservations and front desk teams received appropriate tools and training in order for them to deliver required standards of performance and constant delivery of excellent Guest service
• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
• Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.

• Developed and implemented sales revenue and reservation strategies
• Recruiting and hiring all team members, including Front office, Reservation agents, director of housekeeping
• In Charge for hotel management on a day to day basis and for maintaining high levels of guest satisfaction
• Forecasted occupancy reports, projected revenue for weekly upper management review

• Company Overview: WLHA Global Award Winner 2016, TripAdvisor Award Winner - 2010-2017
• Recruiting and hiring all team members, including Front office and reservation agents, housekeeping and food and beverage members
• Developed and implemented staff training programs
• In Charge for hotel management on a day to day basis and for maintaining high levels of guest satisfaction
• Also working closely with all departments to ensure smooth operation at all levels
• Managed Reservation Department, achieving optimal levels of hotel revenues and occupancies
• Managed and distributed rates, promotions and inventory across all channels
• Forecasted occupancy reports, projected revenue for weekly upper management review
• Representing the hotel in various events and exhibitions
• Enabling innovation in hotel operations and guest services through the analysis of statistical data
• Creating positive working environment for hotel staff
• Taking prompt, decisive and corrective action to rectify any hotel or staff shortcomings
• WLHA Global Award Winner 2016, TripAdvisor Award Winner - 2010-2017

• Company Overview: TripAdvisor Award Winner 2010-2018
• Booking and managing reservations via email and phone, emphasis in personalized guests' service, welcoming guests, organize and support activities, event and
• TripAdvisor Award Winner 2010-2018

• Call center agent
• Booking and managing reservations via phone and emails, managing online booking engines, conclusion of agreements between travel agencies and hotels, event planning, wedding planning