Mohamed Zrelli
Manager
Taigetou 59 Athens ,Greece
Summary
Strong communication skills, including the ability to actively listen to the customer and be able to negotiate where needed. Have excellent organizational / time management skills and able to discern priorities from urgencies and able to work under tight deadlines and pressure. outstanding and consistent follow through until full resolution of customer issue.
An excellent problem solver and decision maker - Ready for making good judgement by weighing up the customer's needs as well as the needs of the business.
Curious, ambitious and like to think creatively. Target oriented and a strong multitasker. Flexible - willing to explore additional responsibility and assist in the execution of new projects.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Advertising Analyst position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Officer
Webhelp
Athens, Attika
07.2021 - 02.2022
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Handled inbound customer chat conversations from various websites.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked with customers to procure updated financial information on continuous basis.
- Communicated lending decisions to customers.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Calculated fees due, interest and change for customer transactions.
- Maintained friendly and professional customer interactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
Senior Technical Advisor
Teleperformance
Athens, Greece
09.2017 - 07.2021
- Communicated clearly and professionally with service users, simplifying complex ICT solutions for ease of understanding.
- Used Client Tools to productively manage high-volumes of incoming incidents and service requests.
- Carried out targeted troubleshooting and fault-finding across software issues, enabling timely fixes.
- Improved service-user experiences through effective communication and efficient, accurate issue resolution.
- Reduced help-desk call-handling times by minutes to enhance ICT service center efficiency.
- Monitored systems in operation and input commands to troubleshoot steps
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by [Number]%
Front Office Team Leader
Hotel Grand Hyatt Doha
Doha, Qatar
02.2014 - 07.2017
- Fostered positive employee relationships through effective communication, training, and career development coaching.
- Mentored team members in tried and true guest service methods, providing feedback to encourage highest sales potential.
- Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
- Expertly managed staff logistics and day-to-day store operations for optimized financial efficiency.
- Drove sales and maximized revenue by up-selling rooms and amenities.
Assistant Front Office Manager
Hotel Rosa Beach Monastir
Monatir, Tunisia
03.2013 - 01.2014
- Evaluated employee records and productivity to complete over 30 employee evaluations per quarter
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Developed manual providing information on community resources across county available to families and children.
- Met challenging quotas for productivity and accuracy of work.
Telesales Agent
G&G Network
Tunis, Tunisi
05.2012 - 03.2013
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Provided information about available products and services including membership details and purchase advantages.
Education
High School Diploma -
University of Tourism
Sousse Tunisia 09.2008 - 06.2010
IT Management -
Privet University T.S.I.G
Tunis 09.2006 - 02.2008
Some College (No Degree) -
Privet School
Tunisia 09.2005 - 01.2006
Skills
- LANGUAGES COMPUTER SKILLS
Timeline
Customer Service Officer
Webhelp
07.2021 - 02.2022
Senior Technical Advisor
Teleperformance
09.2017 - 07.2021
Front Office Team Leader
Hotel Grand Hyatt Doha
02.2014 - 07.2017
Assistant Front Office Manager
Hotel Rosa Beach Monastir
03.2013 - 01.2014
Telesales Agent
G&G Network
05.2012 - 03.2013
High School Diploma -
University of Tourism
09.2008 - 06.2010
IT Management -
Privet University T.S.I.G
09.2006 - 02.2008
Some College (No Degree) -
Privet School
09.2005 - 01.2006
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