Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

MOHAMED ARBI BEN LAZREG

SOCIAL MEDIA CONTENT MODERATOR & GRAPHIC DESIGNER
Athens
MOHAMED ARBI BEN LAZREG

Summary

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

11
years of professional experience
2
Certifications
3
Languages

Work History

TTEC

Support Specialist
09.2025 - Current

Job overview

  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.

Teleperformance

Social Media Content Moderator
01.2019 - 01.2024

Job overview


  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.

Hadrumet Call Center

Call Center Agent
01.2017 - 01.2018

Job overview

  • Handle customer complaints provide appropriate solutions And alternatives within the Time Limits.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.

Casanova Call Center

Service Representative
01.2016 - 01.2017

Job overview

  • Selling products and services using sorted arguments to prospective customers.
  • Maintained productivity and quality standards at all times.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

New Design Agency

Graphic Designer
01.2015 - 01.2016

Job overview

  • Visualizing and creating graphics including illustrations logos layouts and planning concepts.

Education

My Success School
Tunisia

Selling And Marketing Degree from Selling And Marketing Degree
01.2017

Nour Plus Private School
Tunisia

Bachelor Of Arts from BA Graphic Designer & Video Editing
04.2001

Lycée Jeunes Filles De Sousse
Tunisia

Bachelor Level from Arts Education
01.2013

Skills

Adaptability

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Certification

DaVinci Resolve 20 Mastery: Complete Video Editing Bootcamp by Louay Zambarakji, Lucas Roomé on Udemy

Interests

Travelling, Gaming

Timeline

Support Specialist

TTEC
09.2025 - Current

DaVinci Resolve 20 Mastery: Complete Video Editing Bootcamp by Louay Zambarakji, Lucas Roomé on Udemy

01-2025

Fundamentals of digital marketing

11-2024

Social Media Content Moderator

Teleperformance
01.2019 - 01.2024

Call Center Agent

Hadrumet Call Center
01.2017 - 01.2018

Service Representative

Casanova Call Center
01.2016 - 01.2017

Graphic Designer

New Design Agency
01.2015 - 01.2016

Nour Plus Private School

Bachelor Of Arts from BA Graphic Designer & Video Editing
04.2001

My Success School

Selling And Marketing Degree from Selling And Marketing Degree

Lycée Jeunes Filles De Sousse

Bachelor Level from Arts Education

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MOHAMED ARBI BEN LAZREGSOCIAL MEDIA CONTENT MODERATOR & GRAPHIC DESIGNER