Mohamed Youssef Ghrab
Business Development Representative
Piraeus ,Athens,
Summary
Dynamic Business Development Representative with a proven track record at Salescode, skilled in lead generation and CRM software. Expert in leveraging social media for networking, enhancing client satisfaction, and driving sales growth. Adept at understanding customer needs and delivering tailored solutions.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Business Development Representative
Salescode
10.2024 - 11.2025
- Conducted market research to identify new business opportunities and target areas for expansion.
- Used Hub-spot to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Understand customer needs and recommend appropriate solutions
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company''s reach within target markets.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Sales Representatives
Webhelp
11.2021 - 10.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Follow up with customers to ensure satisfaction.
Customer Support Specialist
Teleperformance
07.2017 - 11.2021
- Provided timely assistance to customers via phone and email ensuring a high level of professionalism at all times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
High School Diploma -
IHEC (Institut Des Hautes Études Commerciales) – Tunisian Bu
TunisianSkills
Salesforce
Hub-spot
Sales strategy
Lead generation
Product knowledge
Social media marketing
Sales
B2B background
CRM software
Sales techniques
Timeline
Business Development Representative
Salescode
10.2024 - 11.2025
Sales Representatives
Webhelp
11.2021 - 10.2024
Customer Support Specialist
Teleperformance
07.2017 - 11.2021
High School Diploma -
IHEC (Institut Des Hautes Études Commerciales) – Tunisian Bu