Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOHAMMAD TALAL ALATRASH

Summary

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
3
3
Languages

Work History

Caregiver

Kinoniko EKAV
04.2024 - Current
  • Assisted the minors with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help the minors achieve nutritional objectives.
  • Maintained a safe and clean environment for minors, reducing risks and ensuring optimal health outcomes.
  • Built strong relationships with the minors to deliver emotional support and companionship.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.

Sales

Teleperformance
06.2023 - 02.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Helped customers locate products and checked store system for merchandise at other locations.
  • Recommended complementary purchases to customers, increasing revenue.

Technical Support Consultant

Teleperformance
10.2020 - 05.2023
  • Provided expert consultation to clients, recommending appropriate products and services based on their needs.
  • Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.
  • Managed high levels of call flow and responded to technical support needs.
  • Manage customer invoices and accounts and monitor return and payment processes.

Waiter

Belleamin
03.2018 - 12.2020
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Volunteer

Khora
09.2018 - 06.2020
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Sales Agent

Feouz
07.2015 - 01.2017
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Sales Associate

Malabs
05.2012 - 04.2013
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Badr Elden Abdeen
Damascus
04.2001 -

Skills

    Activity planning

    Care planning

    Customer service

    Problem-solving

    Decision-making

Timeline

Caregiver

Kinoniko EKAV
04.2024 - Current

Sales

Teleperformance
06.2023 - 02.2024

Technical Support Consultant

Teleperformance
10.2020 - 05.2023

Volunteer

Khora
09.2018 - 06.2020

Waiter

Belleamin
03.2018 - 12.2020

Sales Agent

Feouz
07.2015 - 01.2017

Sales Associate

Malabs
05.2012 - 04.2013

High School Diploma -

Badr Elden Abdeen
04.2001 -

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MOHAMMAD TALAL ALATRASH