Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Additional Training
Timeline
Generic
Monika Menelaou

Monika Menelaou

Wilhelmsburg

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

36
36
years of professional experience

Work History

Commercial Manager

DERTOUR Destination Service Chalkidiki/SKG
01.2024 - 01.2025

Reservation Supervisor and Yield

DERTOUR Destination Service Chalkidiki/SKG
01.2018 - 01.2023

Chief Representative

LTUR
01.2014 - 01.2017

Chief Representative

TUI Österreich
01.2002 - 01.2013

Chief Representative

GULET Touristik
01.1999 - 01.2001

Representative

GULET Touristik
01.1994 - 01.1998

Hotelanimation

ITAS
01.1989 - 01.1990

Reception

Hotel Rosenberger
01.1989 - 01.1990

Education

Tourismusfachwirt/Bachelor -

IHK Düsseldorf
01.2021

Language School -

Paris/Au Pair
01.1987

Education For Receptionist And Hotel Secretary -

WIFI
01.1985

Economic College -

HBLA
01.1985

Skills

  • Service oriented
  • Interpersonal relation skills
  • Team Training
  • Customer relationship management
  • Claims management
  • Hospitality and accommodation
  • Inventory management
  • Relationship building
  • Customer complaint resolution
  • Customer service

Languages

German
Native or Bilingual
English
Full Professional
Greek
Full Professional
French
Elementary

Personal Information

Date of Birth: 02/11/68

Additional Training

  • Reservation and booking system IOL/JIRA/O.P.I./ATCOM
  • Prevention of bribery and corruption
  • TOEIC/Proficiency in English
  • Different Trainings in the Position as Chief Representative with intern and extern Trainers
  • Team Building, Supervision and Motivation
  • Sales Promotion
  • Communication
  • Complaint Management
  • Guest Service and Satisfaction
  • Statistics


Timeline

Commercial Manager

DERTOUR Destination Service Chalkidiki/SKG
01.2024 - 01.2025

Reservation Supervisor and Yield

DERTOUR Destination Service Chalkidiki/SKG
01.2018 - 01.2023

Chief Representative

LTUR
01.2014 - 01.2017

Chief Representative

TUI Österreich
01.2002 - 01.2013

Chief Representative

GULET Touristik
01.1999 - 01.2001

Representative

GULET Touristik
01.1994 - 01.1998

Hotelanimation

ITAS
01.1989 - 01.1990

Reception

Hotel Rosenberger
01.1989 - 01.1990

Language School -

Paris/Au Pair

Tourismusfachwirt/Bachelor -

IHK Düsseldorf

Education For Receptionist And Hotel Secretary -

WIFI

Economic College -

HBLA
Monika Menelaou