Summary
Work history
Education
Skills
Additional Information
Timeline
Overview
AccountManager

Mr Constantain Chris Dimou

Athens,Greece

Summary

Results-driven professional with a proven track record in achieving and surpassing targets. Highly customer care-oriented, with a strong ability to build and maintain positive client relationships.



Work history

Account Manager

Workable
Athens, Attica
11.2024 - Current
  • Cultivated strong client relationships through regular communication and effective rapport-building.
  • Negotiated contracts securing profitable deals and enhancing revenue streams.
  • Resolved client issues promptly to uphold high satisfaction levels.
  • Prepared detailed reports that provided valuable insights into account performance.
  • Conducted regular reviews of key accounts to ensure optimal service delivery.
  • Identified upsell opportunities with existing clients, maximising sales potential.
  • Rectified customer list prices to ensure accurate values.
  • Maintained advanced SaaS sales knowledge by researching industry trends.

B2B Customer Portfolio Manager for Red Hat

Concentrix
Liverpool
01.2024 - 11.2024
  • Built and developed productive, professional relationships with key partners and distributors for smooth operations.
  • Boosted profitability, setting product expiry reminders in Salesforce to ensure prompt renewal and target achieving.
  • Identified new business opportunities and increased lead generation to grow profits.
  • Performed 6 month 'health checks' to ensure client satisfaction and uncover potential opportunities for upsell/cross sell.
  • Prepared and delivered quotes when applicable.
  • Maintained CRM hygiene

B2B Senior Account Manager for TransUnion

Concentrix
Liverpool
12.2022 - 12.2023
  • Performed product demonstrations and presentations to showcase key features and benefits.
  • Handled high value contracts.
  • Provided clear, accurate pricing information to customers regarding specific products.
  • Followed up on leads to create new pipeline

B2B Account Manager for TransUnion

Concentrix
Liverpool, United Kingdom
12.2021 - 12.2022
  • Upsell and cross sell to TransUnion existing clients
  • Contract Renewals
  • Explore opportunities to bring in new clients
  • Prepared and deliver customer sales quotes.
  • Liaised between clients and support team to quickly resolve issues.
  • Developed new business relationships and maintained existing through regular communications and effective account management.


Online Exam Centre Representative (Hybrid)

PeopleCert
Athens, Greece
02.2021 - 09.2021
  • Verify candidate's personal identification documents and explain exam's testing process and rules
  • Exam validations
  • Invigilate candidates while completing their exam
  • Troubleshoot with internal departments, such as IT department to fix any technical issues
  • Provide excellent customer service.
  • Secured testing materials and maintained confidentiality of all details.
  • Maintained compliance with test centre policies, practices and procedures.

Reservations Agent (Remote)

American Airlines
Winston Salem, NC, United States
03.2020 - 09.2020
  • Assist with new and existing reservations on AA and AA partners via phone and Emails
  • Promote AA products and services
  • Provide accurate information regarding flight information, fares, airports, products and special offers
  • Assist with Frequent Flyer Program (AAdvantage) related queries and issues
  • Assist with baggage related queries and issues
  • Provide flight re-protection as result of schedule changes or flight irregularities
  • Provide feedback on system issues
  • Acted as first point of contact for customers to resolve potential issues with reservations.
  • Planned travel itineraries for families and corporate clients with diverse needs.
  • Advised customers on specific visa and passport requirements.
  • Created and communicated clear, detailed itineraries ahead of travel.

Team Leader/Quality Assurance

IGT Solutions doing business for American Airlines
Kuala Lumpur, Malaysia
09.2018 - 10.2019
  • Resolution and Support Desk
  • Special Assistance
  • Tariff and Ticketing
  • Responsible for leading the APAC Reservations operation to ensure it operates efficiently and effectively, in accordance with American Airlines' guidelines and procedures
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Drove team to consistently exceed critical Key Performance Indicator (KPI)
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Verifying system issues and reporting via e-mail
  • Store all the reported errors and request enhancement with the software developers.
  • Validate and test system errors sent by a team member from the Resolution Support team members.

Reservations Agent

American Airlines
Liverpool, UK
03.2015 - 08.2018
  • Assisted with new and existing reservations on AA and AA partners via phone
  • Sell AA products and services
  • Provide accurate information regarding flights, fares, destinations, products and special offers
  • Assist with Frequent Flyer Program (AAdvantage) related queries and issues
  • Assist with baggage related queries and issues
  • Provide flight re-protection as a result of schedule changes or flight irregularities
  • Provide feedback on system issues

Education

High-school Degree -

3rd High-school Agia Paraskevi
Athens, Greece
06.2002

Skills

  • Upselling expertise
  • Attention to detail
  • Business development

Additional Information


  • Salesforce CRM
  • Jira
  • Zendesk
  • DealHub
  • Power BI
  • Navision
  • DRIVING LICENCE EU Category B
  • Sabre GDS
  • Microsoft Office Suite
  • Gmail
  • Slack

Timeline

Account Manager

Workable
11.2024 - Current

B2B Customer Portfolio Manager for Red Hat

Concentrix
01.2024 - 11.2024

B2B Senior Account Manager for TransUnion

Concentrix
12.2022 - 12.2023

B2B Account Manager for TransUnion

Concentrix
12.2021 - 12.2022

Online Exam Centre Representative (Hybrid)

PeopleCert
02.2021 - 09.2021

Reservations Agent (Remote)

American Airlines
03.2020 - 09.2020

Team Leader/Quality Assurance

IGT Solutions doing business for American Airlines
09.2018 - 10.2019

Reservations Agent

American Airlines
03.2015 - 08.2018

High-school Degree -

3rd High-school Agia Paraskevi

Overview

11
11
years of professional experience

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Mr Constantain Chris Dimou