Muhammet Kursat Seker
Artemida
Summary
Personable Call Center professional skilled in encouraging staff to quickly resolve issues to build loyal customer base. Proven history of setting challenging team goals to drive performance and assess improvement opportunities. Driven to coach and train new employees to deliver superior service, while implementing procedures to increase productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Call Center Team Leader
ACD UK
09.2021 - Current
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
- Prioritized team and individual goals to effectively achieve business objectives.
- Assisted in training, motivating and coaching team members to meet required center goals.
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Ensured compliance with company policies and industry regulations through diligent oversight of daily call center operations.
- Provided knowledge and resources to prepare each team member for success and top performance.
Salesperson
ACI EGITIM KURUMLARI
11.2020 - 07.2021
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Developed relationships with clients for increased loyalty and repeat business.
Customer Service Representative
ALI BABA UNLU MAMULLER
06.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor's - International Relations
Karabük University
Karabük, Turkey07.2021
Skills
- Problem Solving
- Customer Service
- Multitasking
- Sales Techniques
- Training Development
- Call Center Customer Service
- Professional Communication
- Goal Setting
Additional Information
University Projects as a member of the board of directors of the international relations club of Karabuk University:
- Women's issues and violence against women
- Post-Corona virus global world order
- Aisec volunteer assistance projects
- Personal image and self-confidence
Languages
Turkish
Native language
English
Intermediate
B1
Greek
Beginner
A1
Timeline
Call Center Team Leader
ACD UK
09.2021 - Current
Salesperson
ACI EGITIM KURUMLARI
11.2020 - 07.2021
Customer Service Representative
ALI BABA UNLU MAMULLER
06.2020 - 10.2020
Bachelor's - International Relations
Karabük University
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