Musah Yimbipur
headwaiter
Athens
Summary
Dynamic and experienced headwaiter with over 3 years in upscale dining, skilled in managing service teams and enhancing guest experiences.
Excellent interpersonal communication skills with focus on guest satisfaction when interacting with the guest
Overview
4
4
years of professional experience
2
2
Languages
Work History
Headwaiter
Sandblu
06.2024 - 11.2024
- Managed a team of servers to ensure excellent customer service and timely food delivery
- Maintained a high standard of cleanliness and organization within the dining area
- Resolved customer complaints efficiently, ensuring customer satisfaction and repeat business
- Collaborated with the kitchen staff to improve menu offerings based on customer feedback
- Handled POS and payment
- Closing the shift
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Headwaiter
Espera Hotel
04.2023 - 11.2023
- Maintained knowledge of menu items and wine pairings, providing guests with informed recommendations
- Managed dining room operations and coordinated service staff for optimal guest experience
- Handled customer complaints and ensured satisfaction through effective problem-solving
- Maintained cleanliness standards and compliance with health regulations
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Headwaiter
Canaves Oia
04.2023 - 11.2023
- Provided exceptional customer service in a fast-paced restaurant environment
- Managed multiple tables and ensured timely food and drink service
- Collaborated with kitchen staff to fulfill special requests and dietary restrictions
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Restaurant Waiter
Little Kooks
11.2021 - 03.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
WAITER
Lindos Imperial
05.2021 - 10.2021
- Handled cash and credit transactions accurately at the cashier
- Maintained cleanliness and organization of the dining area
- Promoted daily specials and upsold menu items to increase sales
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Education
MBA - IT
European Institute of Leadership & Management
Diploma - Hospitality Management
Alison
High School Diploma - undefined
Kwame Nkrumah University of Science and Technology
Skills
Leadership
Communication
Customer Service
Multitasking
Problem-Solving
Attention to Detail
Menu Knowledge
Teamwork
Time Management
Conflict Resolution
Menu presentation
Guest service
Team supervision
Daily specials memorization
Order taking
Awards
Employee of the month on several occasions
Timeline
Headwaiter
Sandblu
06.2024 - 11.2024
Headwaiter
Canaves Oia
04.2023 - 11.2023
Headwaiter
Espera Hotel
04.2023 - 11.2023
Restaurant Waiter
Little Kooks
11.2021 - 03.2022
WAITER
Lindos Imperial
05.2021 - 10.2021
Diploma - Hospitality Management
Alison
High School Diploma - undefined
Kwame Nkrumah University of Science and Technology
MBA - IT
European Institute of Leadership & Management