Musah Yimbipur
headwaiter
Athens
Summary
Dynamic and experienced headwaiter with over 3 years in upscale dining, skilled in managing service teams and enhancing guest experiences.
Excellent interpersonal communication skills with focus on guest satisfaction when interacting with the guest
Overview
4
4
years of professional experience
2
2
Languages
Work History
Headwaiter
Sandblu
06.2024 - 11.2024
- Managed a team of servers to ensure excellent customer service and timely food delivery
- Maintained a high standard of cleanliness and organization within the dining area
- Resolved customer complaints efficiently, ensuring customer satisfaction and repeat business
- Collaborated with the kitchen staff to improve menu offerings based on customer feedback
- Handled POS and payment
- Closing the shift
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Headwaiter
Espera Hotel
04.2023 - 11.2023
- Maintained knowledge of menu items and wine pairings, providing guests with informed recommendations
- Managed dining room operations and coordinated service staff for optimal guest experience
- Handled customer complaints and ensured satisfaction through effective problem-solving
- Maintained cleanliness standards and compliance with health regulations
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Headwaiter
Canaves Oia
04.2023 - 11.2023
- Provided exceptional customer service in a fast-paced restaurant environment
- Managed multiple tables and ensured timely food and drink service
- Collaborated with kitchen staff to fulfill special requests and dietary restrictions
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Restaurant Waiter
Little Kooks
11.2021 - 03.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
WAITER
Lindos Imperial
05.2021 - 10.2021
- Handled cash and credit transactions accurately at the cashier
- Maintained cleanliness and organization of the dining area
- Promoted daily specials and upsold menu items to increase sales
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Education
MBA - IT
European Institute of Leadership & Management
Diploma - Hospitality Management
Alison
High School Diploma - undefined
Kwame Nkrumah University of Science and Technology
Skills
Awards
Employee of the month on several occasions
Timeline
Headwaiter
Sandblu
06.2024 - 11.2024
Headwaiter
Canaves Oia
04.2023 - 11.2023
Headwaiter
Espera Hotel
04.2023 - 11.2023
Restaurant Waiter
Little Kooks
11.2021 - 03.2022
WAITER
Lindos Imperial
05.2021 - 10.2021
Diploma - Hospitality Management
Alison
High School Diploma - undefined
Kwame Nkrumah University of Science and Technology
MBA - IT
European Institute of Leadership & Management