MYRTO KORIZI
Athens
Summary
Detail-oriented Operations, Events and Project Coordinator experienced in large-scale event support and customer operations. Capable of managing cross-functional workflows and complex projects while resolving challenges. Demonstrates strong communication and stakeholder coordination skills to effectively prioritise tasks and meet deadlines with precision.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Customer Operations & Experience Specialist
Ticketmaster Hellas
04.2025 - Current
- Managed customer support operations across phone, email and CRM platforms to enhance customer satisfaction.
- Resolved complex customer and operational cases, consistently meeting service KPIs.
- Supported daily operational activities and cross-functional workflows to ensure seamless service delivery.
- Managed back-office ticketing and refund procedures to streamline operations.
- Manage multiple priorities while maintaining accuracy, organisation and high service standards.
- Coordinate reception and front-office operations in a fast-paced environment.
- Contributed to marketing campaigns and event coordination to drive audience participation.
HR & Learning Operations Intern
doValue Greece
06.2024 - 12.2024
- Coordinated Learning & Development activities and streamlined operational processes for effective training delivery.
- Facilitated onboarding and employee experience initiatives to enhance integration of new hires.
- Assisted with internal communication and employee engagement projects to foster a positive workplace culture.
- Enhanced efficiency of HR operations by coordinating cross-functional collaboration.
- Assisted in developing strategies for enhancing operational processes.
- Assisted with the coordination and organisation of internal projects and activities.
Event Operations Supervisor
Flying Cat Agency
01.2024 - 12.2024
- Coordinated operational teams to ensure successful execution of large-scale events.
- Ensured the smooth execution of event activities through effective coordination and communication.
- Managed access control and visitor flow to enhance visitor experience during events.
- Supported on-site event operations, adapting quickly to dynamic, fast-paced environments.
- Responded proactively to operational challenges and resolved issues in real time.
Sales & Customer Experience Associate
Paragrafos Bookstore
01.2020 - 12.2024
- Delivered personalised customer service, fostering strong customer relationships that enhanced loyalty.
- Managed daily store operations and transactions, ensuring seamless customer experience and operational efficiency.
- Executed tasks autonomously in fast-paced a fast-paced environment, effectively juggling multiple responsibilities to prioritise customer satisfaction.
- Maintained merchandising standards and supported inventory organisation.
Education
BSc - Media & Communication - Advertising & Public Relations
Panteion University
Athens01-2024
Skills
- CRM & Back-Office Systems
- Operations Coordination
- Project Coordination
- Event operations
- Workflow coordination
- Cross-Functional Collaboration
- Stakeholder Management
- Customer Experience
- Process Improvement
- Problem Solving
- Time Management & Prioritisation
- Attention to Detail
- Team Coordination
- Marketing Support
Languages
Greek
Proficient
C2
English
Advanced
C1
French
Intermediate
B1
Custom
- Microsoft Office
- Canva
- WordPress
- Tilda
- Vyond Editor
- BoxOffice
- Back Office Systems
- Spoute
- CRM Systems
Timeline
Customer Operations & Experience Specialist
Ticketmaster Hellas
04.2025 - Current
HR & Learning Operations Intern
doValue Greece
06.2024 - 12.2024
Event Operations Supervisor
Flying Cat Agency
01.2024 - 12.2024
Sales & Customer Experience Associate
Paragrafos Bookstore
01.2020 - 12.2024
BSc - Media & Communication - Advertising & Public Relations
Panteion University