Na Nurlaelah
Museio-Athens,I
Summary
Highly motivated and dynamic professional seeking a challenging position in the field of computer science and management. Eager to apply my skills and knowledge to contribute to the success of an organization while further advancing my career.
Overview
3
3
years of professional experience
Work History
Receptionist and waitress
Vassiliki
06.2024 - 10.2024
- Greeting visitors
- Managing security and telecommunications systems
- Handling queries and complaints via phone, email and general correspondence
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff member in time
- Receiving, sorting, distributing and dispatching daily mail
- Preparing vouchers
- Handling transcription, printing, photocopying and faxing
- Recording and maintaining office expenses
- Handling travel arrangements
- Managing office inventory such as stationery, equipment and furniture
- Overseeing office services like cleaners and maintenance service providers
- Assisting the HR team with requirement, onboarding and termination processes
- Maintaining safety and hygiene standards of the reception area
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Sales/Broker
Golden Home
02.2024 - 08.2024
- Conducted market research and analysis to identify potential clients and properties for sale
- Assisted clients in buying, selling, and renting properties, providing detailed information and guidance throughout the process
- Negotiated and finalized sales contracts, ensuring a favorable outcome for both the buyer and the seller
Sales
Florou Bread Factory
10.2023 - 12.2023
- Promoted and sold food products to various clients, including restaurants, hotels, and retailers
- Developed and executed sales strategies to achieve targets and increase market share
- Conducted product presentations and demonstrations, highlighting key features and benefits to potential customers
- Followed up on leads, generated new business opportunities, and maintained positive relationships with existing clients
Receptionist
Bastas Hotel
07.2023 - 09.2023
- Greeted and assisted guests, providing exceptional customer service and ensuring their needs were met
- Handled check-in and check-out procedures, including managing reservations and resolving any guest concerns or issues
- Managed phone calls, inquiries, and reservations, maintaining a professional and friendly demeanour at all times
- Collaborated with other hotel departments to ensure a seamless guest experience
Travel Agency and Money Transfer Manager
Moneygram, Western Union, Travel Agency
01.2022 - 01.2023
- Assisted clients in planning and booking travel arrangements
- Provided information on destinations, accommodations, and activities
- Addressed customer inquiries and resolved issues
- Created customized travel itineraries based on client preferences
- Made reservations for flights, hotels, car rentals, and tours
- Handled payments and refunds efficiently
- Facilitated secure and efficient money transfers for clients
- Conducted identity verification and due diligence for clients
Education
Bachelor of Science - Computer Science and Management Emphasize in International Business
Webster University
AthensHigh School Diploma - Tourism & hospitality
State Vocational High School 1 Anjatan
Indramayu, West JavaSkills
Excellent verbal communication
Good telephone communication etiquette
Organized and resourceful
Customer-focused
Active listener
Adept at prioritizing
scheduling
multitasking
Ability to handle office equipment
Fast and eager learner
Customer service
Sales skills
Organizational skills
Budget management
Good communication
Computational skills
International business environment
Customer rights service
Negotiation
Knowledge products
Programming Languages: Python
Java
C
MYSQL
Personal Information
Date of Birth: 01/08/93
Locations
- Birth, Indramayu, Jawa Barat, Indonesia
- Current, Saripolou 110, Museio, Athens, Greece
Timeline
Receptionist and waitress
Vassiliki
06.2024 - 10.2024
Sales/Broker
Golden Home
02.2024 - 08.2024
Sales
Florou Bread Factory
10.2023 - 12.2023
Receptionist
Bastas Hotel
07.2023 - 09.2023
Travel Agency and Money Transfer Manager
Moneygram, Western Union, Travel Agency
01.2022 - 01.2023
Bachelor of Science - Computer Science and Management Emphasize in International Business
Webster University
High School Diploma - Tourism & hospitality
State Vocational High School 1 Anjatan