Nadia Dimitriou
Product Manager
Athens
Summary
Career Summary
Motivated professional with extensive experience in flight online sales. Expertize in Air distribution, integrations with suppliers and leading teams through product design and distribution. Comfortable working in fast-paced environment and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
30
30
years of post-secondary education
3
3
Languages
Work History
Product Manager
Altair Travel Agency S.A.
05.2023 - Current
- Create and manage a product roadmap, ensuring alignment with company objectives.
- Prioritize features based on customer feedback, data analysis, and business impact.
- Work closely with cross-functional teams, including engineering, design, marketing, and operations, to deliver product initiatives.
- Act as the primary point of contact between technical teams and business stakeholders.
- Define product requirements, create detailed user stories, and collaborate with development teams to ensure timely delivery.
- Manage integration with third-party travel providers, payment gateways, and other ecosystem partners.
- Identify opportunities to optimize booking flows, search results, and payment processes.
Senior Business System Administrator
Travelstart
09.2019 - Current
- Business and Technical Air Supply Analyst (Global Business Optimization Team)
- Air distribution/optimization for MENA region
- Data Analysis (route/fare/profitability/search vs book/conversion)
- Technical support for Market expansion
- Office ID set up
- Rules Table Management to optimize site content and user experience
- Bug Validation
- GDS (Global Distribution System) Support and Account Management
- Manage air supply chain (search/price/book/payment)
Operations manager
Ferryscanner/Airtickets
08.2018 - 08.2019
- Expand portfolio/list of partners for Airtickets Meta
- Create processes for Customer support team, monitor performance
- Expand portfolio/list of ferry companies displayed on Ferryscanner
- Error monitoring of the ferry distribution system
- Manage portfolio of Affiliates(Booking, rentalcars)
Commercial & Revenue Supervisor
Tripsta
06.2016 - 06.2018
- Provide guidance, consultancy and optimize processes for revenue agents and Operations
- Analyze trends in regards with ADMs, deliver reports and propose resolutions as to minimize costs
- Monitor Book ability, Look2Book, set up Consolidator OIDs and work closely with GDS Account Managers, Sales representatives and developers
Back Office Agent in BSP Revenue department
Tripsta
04.2015 - 06.2016
- Handling of ADM/ACM/BSP revenue/Claims
Call Center Agent for the German market
Tripsta
06.2011 - 03.2015
- Ticketing/Reissues/Refunds/Queue handling
- Customer Support via phone and e-mail
Volunteer Editor
enfo.gr
01.2008 - 01.2015
Call Center Agent
Aegean Airlines
04.2010 - 10.2010
- Ticketing/customer support
Sales and promotion representative
Medisana
12.2009 - 02.2010
Volunteer Journalist
public TV NET
01.2004 - 01.2007
Volunteer Journalist
ANT1 Radio
01.2004 - 01.2007
Volunteer Journalist
The First/ weekly newspaper
01.2004 - 01.2007
Education
Master's degree - Language Interpretation and translation in German
Ethnikon kai Kapodistriakon Panepistimion Athinon
01.2007 - 12.2007
Bachelor's Degree - Communication Media and Culture
Panteion University of Greece
01.2002 - 12.2006
Abitur - general qualification for university entrance
Grosse Schule
01.1996 - 12.2001
Secondary school -
Papagos Athens
Papagos 01.1993 - 12.1996
Elementary school - undefined
Agia Paraskeui Athens
01.1991 - 12.1993
Elementary School -
Elementary School in Tripoli
Tripoli, Greece 01.1981 - 12.1991
Skills
Microsoft Office
Outlook
PowerPoint
inexso
SharePoint
QlikView
Kibana
Asana
Tableau
Jira, atlassian
understanding of XML
Amadeus Sell Connect
Amadeus LSM
Amadeus Customer Service point
Amadeus Webservices
Postman
Worldspan
Sabre
Travelfusion
BSP
Project planning
Remote work
User story creation
Troubleshooting and QA
Product lifecycle management
Product development
Scrum framework
Stakeholder management
Product backlog management
Telephonenumber
00306943230555
Personal Information
- Date of Birth: 10/28/81
- Marital Status: married, 2 daughters
Certificates
- English, Certificate of Proficiency in English of Michigan University
- German, Grosses Deutsches Sprachdiplom Göthe Institut
- Amadeus Basic Functionalities Course Diploma
- Amadeus Ticketing Course Diploma
- Sabre Basic Course Domestic and International Ticketing
- Worldspan Basic & Ticketing Course
Additional Information
Theater Seminars
Improvisation classes in theater of changes
Timeline
Product Manager
Altair Travel Agency S.A.
05.2023 - Current
Senior Business System Administrator
Travelstart
09.2019 - Current
Operations manager
Ferryscanner/Airtickets
08.2018 - 08.2019
Commercial & Revenue Supervisor
Tripsta
06.2016 - 06.2018
Back Office Agent in BSP Revenue department
Tripsta
04.2015 - 06.2016
Call Center Agent for the German market
Tripsta
06.2011 - 03.2015
Call Center Agent
Aegean Airlines
04.2010 - 10.2010
Sales and promotion representative
Medisana
12.2009 - 02.2010
Volunteer Editor
enfo.gr
01.2008 - 01.2015
Master's degree - Language Interpretation and translation in German
Ethnikon kai Kapodistriakon Panepistimion Athinon
01.2007 - 12.2007
Volunteer Journalist
public TV NET
01.2004 - 01.2007
Volunteer Journalist
ANT1 Radio
01.2004 - 01.2007
Volunteer Journalist
The First/ weekly newspaper
01.2004 - 01.2007
Bachelor's Degree - Communication Media and Culture
Panteion University of Greece
01.2002 - 12.2006
Abitur - general qualification for university entrance
Grosse Schule
01.1996 - 12.2001
Secondary school -
Papagos Athens
01.1993 - 12.1996
Elementary school - undefined
Agia Paraskeui Athens
01.1991 - 12.1993
Elementary School -
Elementary School in Tripoli
01.1981 - 12.1991
Similar Profiles
AAKASH SINGHAAKASH SINGH
Business Travel Consultant at Greaves Travel LLC (US Based Travel Agency)Business Travel Consultant at Greaves Travel LLC (US Based Travel Agency)
Angela CasselAngela Cassel
Travel Agency Owner at Hat Trick Travel Agency/ Archer Travel ServicesTravel Agency Owner at Hat Trick Travel Agency/ Archer Travel Services
Roberta CammerucciRoberta Cammerucci
Travel Consultant at My Travel Card Travel AgencyTravel Consultant at My Travel Card Travel Agency
KONSTANTINA KOULOUKIKONSTANTINA KOULOUKI
GTM Enablement Manager at FounderhoodGTM Enablement Manager at Founderhood
Jackson ParrisJackson Parris
Server at Parkside DistrictServer at Parkside District