Nancy Papalexopoulou
Senior Executive Assistant
Greece
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Global Workplace Office Specialist / Operation Assistant
SITECORE
12.2022 - 6 2024
- Working and reporting directly to the Senior Director, Agency Alliance, and fulfilling their duties in their absence
- Providing excellent customer service and maintaining relationships with vendors
- Analyzing all operations and forwarding suggestions for improvement to the Senior Director
- Accounts payable - Review all invoices for accuracy
- Working with Procurement and CFO
- Ensuring that all invoices are paid in a timely manner and making sure all are paid by month/year-end
- Preparing and filing forms and other documents
- Outstanding interpersonal skills
- Performing a wide variety of skilled, and experienced administrative support work
- Confer with the human resources department to assist with personnel databases and other duties
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications promptly
- Create and update records ensuring the accuracy and validity of the information
- Schedule and plan meetings and appointments
- Monitor the level of supplies and handle shortages
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, customers and colleagues
- Ensuring that the office premises are effectively maintained
- Work collaboratively with all our offices to help solve issues and assist with queries from other team members
- Responsible for our corporate events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Screened visitors and issued badges to maintain safety and security.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
Energy / Insurance Broker
NRG Home Solar/Energy
03.2014 - 11.2021
- Responsible for providing energy / insurance efficiency advice to customers
- Executive Broker on New Products.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Called potential clients to set up appointments according to mutual availability.
- Evaluated accuracy and quality of data entered into agency management system.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
Senior Executive Administrative Assistant
Former Emporiki Bank Of The Credit Agricole Group
08.2007 - 01.2013
- Working with 5 Senior Bankers in the Corporate and Public Sector Finance Department
- Working Languages: Greek, English and French
- Responsibilities: Provide in ''tandem'' with a Portfolio Manager, a personal and high-level banking service to the client portfolio
- Fulfillment of register of commerce requirements
- Amendments to corporate structure of entities
- Continual and timely upkeep of corporate information databases
- Administration of clients' deposits
- Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
- Liaised with internal departments and external partners, fostering strong professional relationships.
- Collaborated cross-functionally with various teams in order to drive successful completion of large-scale projects.
- Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
- Implemented time management strategies for executives, resulting in improved prioritization and delegation of tasks.
- Prepare draft responses to correspondence as required
- Maintain all sickness and holiday records
- Ensure sign off by the Managing Director
- Work with the Managing Director, to ensure that the monthly accounting packages are completed and submitted to the designated accounting provider.
- Facilitated effective communication between executives and their direct reports through timely correspondence management.
- Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
- Ensured a well-maintained office environment through inventory management, equipment maintenance, and space organization.
- Spearheaded cost-saving initiatives through diligent expense tracking and budget management for departmental costs.
Office Manager P/A
MoneyGram International
10.2006 - 08.2007
- Providing PA/Secretarial and Administrative Support to the Regional Director for Southern Europe & Balkans
- Cooperating with the London based Human Resources team, specifically regarding the Compensation, Benefits & Payroll
- Preparing reports and PowerPoint presentations as required
- Acquire experience: Excellent problem-solving skills.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
Office manager
TSIBANOULIS & Partners Law Office
01.2007 - 05.2007
- Contact for all general telephone calls or visitors to the office, resolving, forwarding or escalating the issues as appropriate.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
Administrative Assistant
European Court of Auditors
07.2005 - 04.2006
- Acquire experience: Strong organization and planning skills, ability to prioritize own workload and capability to liaise with and coordinate the activities of a geographically dispersed team
- Served as liaison between departments, fostering open lines of communication to support collaborative problem-solving efforts.
- Assisted with event planning, coordinating logistics for successful meetings and conferences.
- Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
- Prepared and edited documents and reports for quality and accuracy.
- Commitment to the Corporate Values: Respect, Courage, Passion, Integrity and Teamwork.
Education
Diploma -
University of Edinburgh
undefined
Corporate Financial Institution (CFI)
Diploma - undefined
University of Michigan
A Level Baccalaureate - undefined
2nd Senior High School of Vyronas
Skills
Event planning experience
Additional Information
To whom it may concern: References
Coursework
- UNIVERSITY OF MICHIGAN: MODEL THINKING (THINKING WITH MODELS AND USE THEM TO MAKE SENSE OF THE COMPLEX WORLD AROUND US.)
- BUSINESS SEMINARS
- EUROPEAN UNION AND EUROPEAN SOCIAL FUND 1: EXECUTIVE SECRETARY DIPLOMA - 2:ECONOMICS
- 3.STRUCTURAL ADJUSTMENT OF WORKERS AND ENTERPRISES WITHIN THE ECONOMIC CRISIS (SEMINAR 300 HOURS WHICH WAS FUNDED BY THE EUROPEAN UNION AND THE EUROPEAN SOCIAL FUND)
- 2008 ECDL EUROPEAN COMPUTER DRIVING LICENCE
Personal Information
- Date of Birth: 02/29/1968
- Nationality: Greek
- Driving License: Clean driving license for 35 years
Timeline
Global Workplace Office Specialist / Operation Assistant
SITECORE
12.2022 - 6 2024
Energy / Insurance Broker
NRG Home Solar/Energy
03.2014 - 11.2021
Senior Executive Administrative Assistant
Former Emporiki Bank Of The Credit Agricole Group
08.2007 - 01.2013
Office manager
TSIBANOULIS & Partners Law Office
01.2007 - 05.2007
Office Manager P/A
MoneyGram International
10.2006 - 08.2007
Administrative Assistant
European Court of Auditors
07.2005 - 04.2006
Diploma -
University of Edinburgh
undefined
Corporate Financial Institution (CFI)
Diploma - undefined
University of Michigan
A Level Baccalaureate - undefined
2nd Senior High School of Vyronas
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