OBS
Napoleon Skolarikis
Customer Success Manager
Acharnes
Summary
Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills to positively impact company success. Proficient in different tools like Capcut and OBS.
Overview
6
6
years of professional experience
1
1
Language
Work History
Customer Success Manager
MarmaroStyle
06.2019 - Current
- Analyzed customer feedback to identify areas for improvement
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Analyzed customer feedback and metrics to refine service offerings, significantly increasing overall client satisfaction and retention.
- Conducted regular business reviews with clients and promoted upsell opportunities.
Education
No Degree - Department of Tourism Administration
University of West Attica
Aigaleo, Greece 04.2001 -
Skills
Client communication
Customer feedback analysis
Upselling techniques
Customer onboarding
Relationship management
Software
Capcut
Createwithplay
Perplexity AI
Makecom
Lovabledev
Hobbies
Football
Creating app designs & prototyping the journey of the user
Timeline
Customer Success Manager
MarmaroStyle
06.2019 - Current
No Degree - Department of Tourism Administration
University of West Attica
04.2001 -