Natacha Nassera RIBEIRO
Financial Specialist Leader
Athens
Summary
My outgoing personality, my background in customer relations and services, my recently sales and marketing experiences make me a strong candidate and I believe to be capable of performing the duties that the post requires.
I possess a wide range of skills developed through my activities during my work experiences. These include my ability to deal with people from all backgrounds, in a caring and professional manner. I also do have a wide range of knowledge of foreign languages and would therefore be grateful for a chance to use them in your company.
History of performing well under pressure and accomplishing successive assignments with high accuracy.
Overview
19
19
years of professional experience
13
13
years of post-secondary education
5
5
Languages
Work History
Flight attendant
Gain jet
02.2003 - 09.2007
- Intensive training in a wide range of safety procedures including general first aids, fire drill, water and hijacking emergencies, organization of the VIP’s flight time (catering orders, cabin arrangements and manage divertissement on board)
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
Assistant Manager and Marketing
Lion Energy
06.2007 - 12.2007
- Prospection of potential shareholders and future clients
- Assisted CFO with administrative tasks as requested
- Met and greeted visitors and associates, controlled flow of in-coming and out-going correspondence, managed phone calls.
Product Sales Specialist
Geotech e.k
Erlangen
12.2007 - 02.2009
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Customers’ complaints management
- Logistics arrangement and after delivery supports
- Back office management
- Day to day monitoring of the customer satisfaction and expectations
- Marketing, Business development, Sales for Industrial products in EMEA region.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
Customer Service Executive
Leroy Merlin
Athens
02.2009 - 06.2013
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cashiers’ training and help desk, Cashiers’ scheduling and coordination, remedy actions and financial clearance for the daily statement.
- Customers’ complaints management.
Buyer Specialist
Leroy Merlin
Athens
06.2013 - 06.2015
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Met with suppliers to assess changes and determine proper courses of action.
- Prepared periodic purchasing and supply reports, verifying supply and establishing professional connections with vendor representatives.
- Analyzed bids, troubleshot discrepancies and performed other necessary purchasing functions, managing balanced budget and supporting customer satisfaction.
Financial Specialist Leader
Leroy Merlin
Athens
06.2015 - 09.2019
- Monitoring daily communications and answering any queries from intern third party and suppliers
- Insuring an efficient archiving of all accounting documents
- Registration and match day to day all documents to opened suppliers orders
- Keeping track of all orders litigation including stock regularization, invoices for efficient statements.
- Working with spreadsheets, purchase ledgers and journals to avoid discrepancy within all our sites
- Understanding and interacting with the logistics department to solve delivery and distribution issues
- Litigation analyses and weekly reconciliation with a very close cooperation with the cash department in order to improve the suppliers' payment terms process
- Provide accurate analyses of accounted invoices to the reporting department for their monthly reports, reconciliation and RFA billing
Project Lead_Dematerialization
Leroy Merlin
Athens
09.2020 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Produced quality standards, checklists, report templates and processes.
- Implemented actions to mitigate risk by developing contingency and avoidance strategies.
- Performed independent analysis and provided recommendations to overcome project obstacles.
- Monitored project progress, examined risks and set forth contingency plans.
- Developed and followed baseline project plan and milestones for task completion.
Education
Baccalaureate - Economy
Poncelet High School
09.1987 - 06.1989
Management Degree - Pedagogy and entertainment for Children and Teenagers
UFCV
France 02.1988 - 10.1992
DEUG - History, Economy.
University Sciences/Economy
France 09.1990 - 06.1993
Seminar -
Self Management Coaching
Life Clinic Group 01.2019 - 06.2022
Skills
Organization skills
Timeline
Project Lead_Dematerialization
Leroy Merlin
09.2020 - Current
Seminar -
Self Management Coaching
01.2019 - 06.2022
Financial Specialist Leader
Leroy Merlin
06.2015 - 09.2019
Buyer Specialist
Leroy Merlin
06.2013 - 06.2015
Customer Service Executive
Leroy Merlin
02.2009 - 06.2013
Product Sales Specialist
Geotech e.k
12.2007 - 02.2009
Assistant Manager and Marketing
Lion Energy
06.2007 - 12.2007
Flight attendant
Gain jet
02.2003 - 09.2007
DEUG - History, Economy.
University Sciences/Economy
09.1990 - 06.1993
Management Degree - Pedagogy and entertainment for Children and Teenagers
UFCV
02.1988 - 10.1992
Baccalaureate - Economy
Poncelet High School
09.1987 - 06.1989
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