Nazira Ghosn
Athens,I
Summary
Strategic and results-oriented Hospitality and F&B business leader with vast experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.
Overview
26
26
years of professional experience
Work History
Managing Director
CNG SA, F&B Group
10.2023 - Current
- Led project team to design, develop, commission and operate Dante&Gaia bar restaurant in Kolonaki, Athens, Greece
- Defined company’s F&B market development strategy for Greece F&B market
- Oversaw day to day recruiting, budgeting, purchasing and F&B operations
- Achievements: 100% implementation of group’s first F&B venue in the most high end area of Athens, Greece
- Decreased construction budget cost by 15%
- Monthly increase of revenue by 10%
Group Director of Operations and Hotel’s Deputy General Manager
Aegon Hospitality
01.2017 - 09.2022
- Part of project development team from inception to construction and commissioning of Aegon Mykonos hotel
- Responsible for overseeing accommodation, food and beverage, reception, conference and banqueting as well as the spa to ensure customer satisfaction
- Overseeing all group hotel operations related to staffing, accounting, purchasing and performance of hotel departments
- Selection of hotel suppliers and definition of purchasing procedures
- Implementing policy, planning, and strategy
- Contributing with the General Manager to budgeting and forecasting, reporting, and auditing, FF&E and OS&E procurement
- Achievements: Decreased FF&E cost during implementation of hotel development by 20%
- Decreased F&B cost after first year of operation by 25%
- Contributed in increasing hotel revenue by 200% after first year of operation
- Increased customer satisfaction yearly.
Business Development & Sales Manager in Hospitality and F&B Real Estate
H3 Solutions
01.2010 - 12.2017
- Handling client portfolios with a focus on high-end developments in Dubai Marina, JBR, the Palm & in Downtown Dubai
- Key account management, sales support, new partnerships
- Architect & Interior budget control
- Achievements: Increased client portfolio by 20-25% yearly
- Contributed in sales increase by 10-20% yearly
- 100% budget control to achieve development budget.
VIP Handling
Olympic Airways
01.2008 - 12.2009
- Managed airline VIP guests
- Oversaw VIP lounge operations to ensure top guest satisfaction
- Delivered concierge services for VIP guests.
Bar tender, Bar Manager, Restaurant Manager, F&B Manager
Envy F&B Group
06.2000 - 12.2007
- Managed and organized bar, restaurant and complete F&B operations for group and its venues
- Management of F&B staff, procurement and purchasing
- Preparation of menus
- Quality control and customer satisfaction
- Achievements: Increased repeat customers numbers by 20-25% yearly
- F&B cost decrease by 35% within first year of employment
- Maintained food cost under 28% throughout employment.
Marketing & PR manager
Nirvana
10.1998 - 05.2000
- Planning marketing activities, CRM plans, Events
- Evaluating performance & improvement policies.
Education
BSc Marketing -
La Verne University
Athens, GreeceBaccalaureate in Economics - undefined
Lycée Franco-Hellénique
Athens, GreeceSkills
Operations Management
Personal Information
Nationality: Greek / Lebanese
Languages
English
Greek
French
Arabic (intermediate)
Spanish (beginner)
Timeline
Managing Director
CNG SA, F&B Group
10.2023 - Current
Group Director of Operations and Hotel’s Deputy General Manager
Aegon Hospitality
01.2017 - 09.2022
Business Development & Sales Manager in Hospitality and F&B Real Estate
H3 Solutions
01.2010 - 12.2017
VIP Handling
Olympic Airways
01.2008 - 12.2009
Bar tender, Bar Manager, Restaurant Manager, F&B Manager
Envy F&B Group
06.2000 - 12.2007
Marketing & PR manager
Nirvana
10.1998 - 05.2000
BSc Marketing -
La Verne University
Baccalaureate in Economics - undefined
Lycée Franco-Hellénique
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