Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Custom
Personal Information
Timeline
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Nefeli Anthi

Nefeli Anthi

Athens,Greece

Summary

Experienced IT professional specialising in support engineering with focus on delivering seamless technical assistance. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilising various tools and methods to enhance user experience and maintain robust IT infrastructure.


Offering strong problem-solving abilities and technical aptitude with keen attention to detail. Knowledgeable about customer service, communication, and teamwork in fast-paced environments. Ready to use and develop skills in troubleshooting, network management, and technical support in IT support role.


Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

9
9
years of professional experience
12
12
years of post-secondary education

Work history

IT support engineer

Marlink CG
Peiraias, Attica
01.2024 - Current
  • Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
  • Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
  • Guided and assisted users with technical issues, improving network performance and usability.
  • Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
  • Maintained high client satisfaction with prompt technical support response times.
  • Improved system stability for smoother operations by regularly updating company software.
  • Solved complex technical problems to ensure optimal performance of IT infrastructure.
  • Ensured data protection through regular backups, restoring files as necessary.
  • Set up user accounts and passwords ensuring secure access to networks and systems.
  • Assisted various departments in maintaining network security and configured remote routers and firewalls.
  • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Established and troubleshot network and data communications systems.

Sales assistant

TNL Group
Piraeus, Attica
09.2022 - 12.2024
  • Assisted customers with product selection for optimal satisfaction.
  • Improved customer service by efficiently handling queries and complaints.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Offered personalised shopping advice to enhance customer experiences.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Collaborated effectively with team members to meet sales targets.
  • Utilised excellent communication skills to provide detailed product information.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Followed company procedures and guidelines for smooth retail operations.
  • Collaborated with sales managers to meet target quotas.
  • Organised displays to promote inventory and encourage customer purchases.

IT Trainee

Nomikos Shipping Company
Athens
08.2021 - 02.2022
  • ERP management and support (more specific maintain / cleanup of ERP address book), IT infrastructure (Install computer/ laptops), Install software

Erouxa.com
09.2019 - 10.2021
  • Review sales data and stock levels, Optimization of sales and increase conversion rates, Analyze internal data and web analytics, Plan promotional campaigns such as contests or giveaways, Plan advertising campaigns, including deciding on media channels, Develop SEO and SEM strategies, Provide marketing or technical advice to clients, Direct the hiring of advertising, promotions, and marketing staff and oversee their daily activities

WebITS Corfu Company
05.2019 - 08.2019
  • I was working in marketing (social media like Facebook, Instagram)and design websites

Customer Manager

05.2017 - 09.2017
  • I was front of the door shop and I have details about the fish spa to our customers, I was responsible for the prices and discounts, I was responsible for the sales of the products in the store (soaps, massages, creams)

Restaurant hall Manager and serve

Mike restaurant
05.2016 - 09.2016
  • Planning menus, Ordering supplies, Producing staff rotas, Handling customer enquirers and complaints, Talking reservations, Preparing and presenting staffing/sales reports

Education

Degree in Information Science and Informatics -

Ionian University
01.2015 - 01.2020

Erasmus Student in IT - undefined

Kingston University
01.2017 - 01.2018

Master in Shipping Management - undefined

University of Piraeus
01.2019 - 10.2024

undefined

State Certificate
01.2013 - undefined

Certificate of Higher Education - firewall

Forticlient
Athens, Attica
10.2024 - 10.2024

Skills

  • ERP system analysis and management
  • Software installation
  • System configuration
  • Network support
  • VOIP system management
  • Hardware troubleshooting
  • CRM
  • Marketing
  • Social Media
  • Database Management
  • Remote desktop experience
  • Customer service orientation
  • Multitasking efficiency
  • Troubleshooting methodologies
  • Network topology familiarity
  • Backup tools
  • VoIP operating
  • Routing and switching
  • Hardware support
  • Linux Desktop expertise
  • Office 365
  • Network troubleshooting
  • Networking
  • Networking diagnostics
  • OSI model
  • Teamviewer
  • Team player
  • Multidisciplinary teamwork
  • Process Improvement
  • Troubleshooting network issues
  • Troubleshooting
  • Network engineering
  • Written and oral communication
  • Hardware and software configurations
  • Firewalls and endpoint security
  • Network configuration

Languages

English
Advanced

Affiliations

  • gym
  • dancing
  • music

Custom

  • Participating in a choir of 70 people
  • Playing the 1st flute in the performances of the Philharmonic Kapodistria
  • Special vocal classes with voice teacher Kelly Tousmanoff
  • Playing guitar and piano
  • Swimming , Dancing, Gym

Personal Information

IT SPECIALIST IN SHIPPING MANAGEMENT

Timeline

Certificate of Higher Education - firewall

Forticlient
10.2024 - 10.2024

IT support engineer

Marlink CG
01.2024 - Current

Sales assistant

TNL Group
09.2022 - 12.2024

IT Trainee

Nomikos Shipping Company
08.2021 - 02.2022

Erouxa.com
09.2019 - 10.2021

WebITS Corfu Company
05.2019 - 08.2019

Master in Shipping Management - undefined

University of Piraeus
01.2019 - 10.2024

Customer Manager

05.2017 - 09.2017

Erasmus Student in IT - undefined

Kingston University
01.2017 - 01.2018

Restaurant hall Manager and serve

Mike restaurant
05.2016 - 09.2016

Degree in Information Science and Informatics -

Ionian University
01.2015 - 01.2020

undefined

State Certificate
01.2013 - undefined

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Nefeli Anthi