Nektaria-Sofia Moutafi
Zografou
Summary
Seasoned travel professional with proven track record in designing customized travel experience. Known for both independently working and collaborating effectively with team members and adapting to dynamic travel needs, ensuring reliable and consistent results. Adept in itinerary creation, vendor negotiations, and customer engagement, showcasing commitment to excellence and detail.
Overview
8
8
years of professional experience
Work History
Senior Travel Planner
Travelive
09.2019 - 11.2024
- Specialized in niche markets such as luxury or off-the-beaten path travel by developing extensive knowledge of unique experiences available worldwide.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Ensured inquiries are dealt with in a precise and timely manner ascertaining all requirements
- Converted enquiries and exceeded sales targets
- Maintained organised communication, quotations and reports
- Developed strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Oversaw the training program for new hires and provided consultation to entry level travel planners
Travel agent
Purple Travel
10.2018 - 08.2019
- Dealt with groups mostly travelling for both leisure and business purposes in various destinations across the world
- Received and handled inbound sales leads provided by UK price comparison sites and firm's website
- Established good rapport through email or telephone correspondence
- Identified customers' needs and preferences, such as schedules and costs
- Searched multiple supplier systems simultaneously for availability and prices
- Provided the most cost effective solutions at a minimum amount of time
- Cross sold/switch sold when availability limited
- Used sales skills to maximise the potential profit on each booking made
- Booked transportation, made hotel reservations and collected payment/fees
- Provided exceptional personalised, tailor made customer service that guaranteed repeat business
Assistant General Manager
Athens Green Apartments
03.2018 - 07.2018
- Received guests in a warm, welcoming and professional manner and allocated apartments
- Provided useful tourist information on and off the beaten track and made necessary arrangements
- Handled requests and complaints fast and efficiently
- Ensured all communication channels were checked regularly, updated and dealt with accordingly
- Maintained housekeeping records, ordered supplies and arranged maintenance
- Organised promotions and handled payments, refunds, bills and overall finances
- Met and exceeded guests' expectations, increased revenue and exceptional reviews
Travel Designer
Travel Hermes
01.2018 - 03.2018
- Received and managed requests from Chinese associates, in form of Groups (GIT)
- Handled requests all through regarding itinerary, time-schedule, accommodation, meals, transportation, ticketing, guided tours, etc
- Handled effectively cross departmental and international communication with Chinese associates as reservations had to be amended constantly
- Ensured the utmost cost-effective policy concerning pricing, fees, suppliers or any other kind of payments and surcharges
- Multitasking with various ERPs, extensive communication through various channels with accommodation, food and transfer service providers
- Kept up with individual and team's KPIs
AppleCare Technical Support Advisor
Apple Inc/Teleperformance Hellas
10.2016 - 07.2017
- Provided world class technical and non-technical support for a demanding clientele
- Personalised communication style for each customer providing a unique customer service experience
- Strived towards customer retention and loyalty, fully supporting to achieve a successful outcome to enquiry
- Recognised and troubleshooted from basic to moderately complex issues and escalated accordingly
- Managed, effectively and efficiently, length of calls ensuring minimum consumer inconvenience
- Dealt with complaints in a timely manner, with efficacy and professionalism
- Worked hard towards meeting and exceeding the targets at times
Education
MA - Communication and Language Skills
University of Portsmouth
01.2014
BA - English Language and literature
University of Athens
01.2009
Skills
- Interpersonal Skills
- Attention to detail
- Prioritising
- Working under pressure
- Retail Sales
- Adaptability and Flexibility
Languages
Greek
Proficient
C2
English
Proficient
C2
Timeline
Senior Travel Planner
Travelive
09.2019 - 11.2024
Travel agent
Purple Travel
10.2018 - 08.2019
Assistant General Manager
Athens Green Apartments
03.2018 - 07.2018
Travel Designer
Travel Hermes
01.2018 - 03.2018
AppleCare Technical Support Advisor
Apple Inc/Teleperformance Hellas
10.2016 - 07.2017
BA - English Language and literature
University of Athens
MA - Communication and Language Skills
University of Portsmouth
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